Client Relations Associate

7 days ago


Tracy, California, United States HairClub Full time

About Us

HairClub is a purpose-driven company that believes in the power of hair to make people feel happy, secure, and confident. We offer a complete array of hair loss treatment solutions for all types and stages of hair loss, tailored to meet the unique needs of our clients.

Job Summary

We are seeking a highly skilled and motivated Client Service Coordinator to join our team. As the first point of contact for all clients and visitors, you will create a warm welcome and get our clients excited about their hair day.

Key Responsibilities

  • Greet all clients and visitors with a smile, portraying a positive attitude and offering assistance with all reasonable requests.
  • Answer incoming calls promptly and professionally, providing accurate and appropriate information and directing calls to other staff members while minimizing impact on present clients.
  • Resolve minor client issues by using critical thinking and problem-solving skills to offer win-win solutions and communicate escalating scenarios to the Client Relationship Manager and Center Manager.
  • Accurately enter all client transactions by selecting the correct performers, service/product codes, and tenders.
  • Actively manage scheduling activities, including advance booking, wait times, hollow schedules, service accuracy, appointment ticket accuracy, and appointment confirmations.
  • Support the styling team by assisting with scheduling, documentation, communicating appointment changes, retail/service add-on sales, and various administrative duties.

Qualifications

  • At least one year of previous guest service experience.
  • Point of sale system and other business software experience.
  • Hyper-focused on exceptional member experience.
  • Friendly, congenial, outgoing communication, empathetic communication.
  • Able to reach and stimulate others while being aware and responsive to their needs and interests.
  • Communicate professionally with all persons in the Company.
  • Utilize superior organizational and time management skills.
  • Able to work under time constraints and pressure.
  • Work independently and self-motivated.
  • Professional image.

About Our Company Culture

HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. Our team members are at the forefront in helping us promote and sustain an inclusive workplace.



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