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Client Relations Specialist

2 months ago

Tracy, California, United States HairClub Full time

Join Our Team as a Client Relations Specialist at HairClub

Become part of a mission-driven organization that understands the transformative impact of hair on individual well-being and self-esteem. At HairClub, we provide tailored solutions for hair loss, ensuring our clients feel empowered and confident. As a Client Relations Specialist, you will serve as the initial point of contact for all clients and guests, playing a crucial role in supporting their journey towards renewed confidence.

Key Responsibilities:

  • Welcome clients and guests with warmth, providing assistance with a friendly demeanor
  • Handle incoming calls professionally, delivering accurate information and directing inquiries appropriately
  • Effectively address client concerns and communicate any escalated issues
  • Precisely record client transactions and oversee scheduling tasks
  • Assist the styling team with various administrative responsibilities

Qualifications:

  • At least 1 year of experience in customer service
  • Familiarity with point of sale systems and business applications
  • Strong commitment to providing outstanding client experiences
  • Exceptional communication and interpersonal abilities
  • Capability to work independently in a fast-paced environment

At HairClub, we are an equal opportunity employer committed to fostering an inclusive workplace where every employee feels valued and empowered. We celebrate diversity and invite you to be part of a team that appreciates your unique experiences and insights.