Front Desk Ambassador

4 days ago


Newark, New Jersey, United States Crescent Services Full time
Job Title: Front Desk Ambassador

About the Role: We are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at Crescent Services. As a Front Desk Ambassador, you will be responsible for delivering exceptional guest experiences, ensuring seamless registration and check-out processes, and promoting hotel services and facilities.

Key Responsibilities:

  • Greet guests warmly and complete the registration process in a timely and efficient manner.
  • Assist guests with check-out, including handling money, processing credit and debit cards, and accepting various forms of payment.
  • Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, promotions, and local area attractions.
  • Use up-selling techniques to promote hotel services and facilities, maximizing room occupancy.
  • Respond to guest inquiries and resolve issues in a timely, friendly, and efficient manner.
  • Field guest complaints, conduct research, and resolve solutions for guest satisfaction.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Knowledge of hotel operations and procedures.

Benefits:

  • Competitive salary: $45,000 - $60,000 per year.
  • Ongoing training and development opportunities.
  • A supportive and dynamic work environment.


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