Front Desk Agent | Comfort Inn
7 months ago
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies/procedures.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Other duties as assigned.
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com
About the Team
Get a great night's rest in the newest hotel at Newark Liberty International Airport. Conveniently located outside of Downtown Newark with picturesque views of the New York City skyline and Newark Liberty Airport. Guests will enjoy friendly service, a variety of comfortable perks and modern amenities. Rooms and suites feature a whole new look and feel-plush bedding, complimentary Wi-Fi, a work desk, k-cup coffee maker, 55-inch Smart LCD TV's, microwave, and refrigerator. Start your day in your cozy bed with a complimentary Hearty and Healthy breakfast. Our new hotel will feature The Gateway on the 9th restaurant and lounge featuring cuisines and great views of the area. In town flying in for business, we offer an on- site multi-purpose flexible meeting space that seamlessly converts to serve a variety of uses.
-
Front Desk Agent
2 weeks ago
Newark, United States Aimbridge Hospitality Full timeAimbridge Hospitality - SpringHill Suites Newark Liberty [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...
-
Front Desk Representative
2 months ago
Newark, New Jersey, United States Crescent Hotels and Resorts Full time**Job Summary**Crescent Hotels and Resorts is seeking a highly skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay at our hotel.Greet and register guests, ensuring a warm and welcoming experience.Process check-in and check-out...
-
Night Auditor | Comfort Inn
7 months ago
Newark, United States Shaner Hotel Group Full timeJob Description Be available to work a flexible schedule, including weekends, holidays, and overnight hours. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to...
-
Front Desk Supervisor
2 months ago
Newark, United States Crescent Hotels and Resorts Full time**Description** JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS: 1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. 2....
-
Front Desk Ambassador
5 days ago
Newark, New Jersey, United States Crescent Services Full timeJob Title: Front Desk AmbassadorAbout the Role: We are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at Crescent Services. As a Front Desk Ambassador, you will be responsible for delivering exceptional guest experiences, ensuring seamless registration and check-out processes, and promoting hotel services and facilities.Key...
-
Front Desk Operations Manager
5 days ago
Newark, New Jersey, United States Shaner Hotel Group Full timeAbout the RoleWe are seeking an experienced Front Desk Supervisor to join our team at Shaner Hotel Group. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work well under pressure.Job ResponsibilitiesManage the front desk operations, ensuring exceptional guest service and seamless check-in/check-out...
-
Front Desk Operations Coordinator
3 weeks ago
Newark, Delaware, United States The Edge Fitness Clubs Full timeThe Edge Fitness Clubs is seeking a highly motivated and energetic Front Desk Supervisor to join our team. As a key member of our front desk staff, you will be responsible for delivering exceptional customer service to our members and guests. This includes greeting and acknowledging every guest, maintaining outstanding standards, and ensuring that each...
-
Front Desk Supervisor
2 weeks ago
Newark, United States Shaner Hotel Group Full timeJob Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests....
-
Front Desk Agent
6 months ago
Newark, United States Crescent Services Full timeA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in...
-
Front Desk Manager
5 days ago
Newark, New Jersey, United States Shaner Hotel Group Full timeJob SummaryWe are seeking a highly skilled Night Auditor to join our team at Shaner Hotel Group. As a key member of our front desk staff, you will be responsible for ensuring the smooth operation of our hotel's nighttime functions.The ideal candidate will have excellent communication and problem-solving skills, with the ability to work independently and as...
-
Front Desk Coordinator for ISAP Office
3 weeks ago
Newark, New Jersey, United States The GEO Group Full timeJob Title: Front Desk Coordinator for ISAP OfficeWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at The GEO Group. This is an exciting opportunity to work in a dynamic environment and contribute to the success of our Intensive Supervision Appearance Program (ISAP).About the Role:The Front Desk Coordinator will...
-
Front Desk Agent/Guest Services
7 months ago
Newark, United States Shaner Hotel Group Full timeJob DescriptionDO YOU LOVE PEOPLE? IF SO, WE NEED YOU! The Courtyard Newark - University of Delaware has an immediate opening for Guest Service Representatives with dynamic personalities and strong technical skills for a very busy Front Desk. We are an award-winning, highly-reputable hotel with a diverse customer base that requires top-notch customer...
-
Newark, United States Shaner Hotel Group Full timeJob Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, food handling procedures, and security procedures. Assist with inventories as...
-
Guest Room Attendant | Comfort Inn
2 months ago
Newark, United States Shaner Hotel Group Full timeJob Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services...
-
Newark, United States Shaner Hotel Group Full timeJob Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, food handling procedures, and security procedures. Assist with inventories as...
-
Guest Service Representative
2 days ago
Newark, United States Courtyard by Marriott Full timeCourtyard by Marriott - JobID: A6D5E4AF13AF7EA341BE06D84AF6FAE1 [Front Desk Agent / Concierge] As a Guest Service Representative at Courtyard by Marriott, you'll: Welcome and greet guests upon arrival; Check guests in and out of the hotel; Provide information about hotel amenities and local attractions; Handle guest inquiries and resolve any issues or...
-
Guest Service Expert
1 month ago
Newark, United States Marriott Full timeMarriott Hotels - JobID: 475C7E22C19EB709B728B14C9752E24A [Front Desk Agent / Concierge] As a Guest Services Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving issues promptly; Maintain a clean and organized lobby area; Coordinate with...
-
Guest Service Expert
6 hours ago
Newark, United States Marriott Full timeMarriott Hotels - JobID: 1DA3EF3E13848DE9596EDE177FA669D1 [Front Desk Agent / Concierge] As a Guest Services Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving issues promptly; Maintain a clean and organized lobby area; Coordinate with...
-
Life Insurance Agent
2 months ago
Newark, CA, United States AAA Northern California, Nevada & Utah Careers Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. *Why Work For Us?* * Great Pay - opportunity to participate...
-
FRONT DESK CLERK
6 days ago
Newark, United States ESFM Full timeJob DescriptionJob Description ESFM We have an opening for a full time FRONT DESK CLERK position.Location: Newark, NJ 07102. Note: online applications accepted only.Schedule: Full time schedule. Monday through Friday, 9:00 am to 6:00 pm. More details upon interview.Requirement: Previous customer service experience is required.Pay Range: $20.00 to $21.00ESFM...