Hotel Guest Services Supervisor

4 days ago


Newark, New Jersey, United States Shaner Hotel Group Full time
About the Position

Shaner Hotel Group is seeking a Customer Service Team Lead to oversee the front desk operations at our Newark Liberty International Airport location.

Key Responsibilities
  • Direct and supervise front desk staff to ensure excellent guest service.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
  • Present guest folios and process payments.
  • Other duties as assigned.
Requirements
  • Minimum 1 year of supervisory experience in a customer-facing role.
  • High school diploma or equivalent required; some college preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers.
  • Bilingual English/Spanish a plus.
Benefits

As a member of our team, you can expect a competitive salary, comprehensive benefits package, and opportunities for career growth.



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