Retail Operations Supervisor

2 weeks ago


Cumberland, Rhode Island, United States Stop & Shop Full time


At Stop & Shop, we are committed to fostering an environment where the unique backgrounds and experiences of our team members are valued, ensuring that everyone feels included and empowered to succeed.

We collaborate as a unified team to eliminate obstacles, prioritize customer satisfaction, and demonstrate our dedication to our customers, communities, and one another.

Our mission at Stop & Shop is to nourish all of life's moments, and we have pledged to our customers to assist them in achieving daily successes.

The Retail Operations Supervisor plays a crucial role in driving sales and profitability while ensuring exceptional customer service across their assigned areas.


Key Responsibilities:

  • Oversee the recruitment, onboarding, and development of Front-end staff while promoting diversity.
  • Manage Front-end operations, including the Cash Office, to deliver the highest standard of customer service.
  • Enhance community engagement and customer relations.

Accountabilities:

Conduct interviews and collaborate with other managers as needed; coordinate orientation and training sessions with CTP Coordinators; monitor the implementation of associate development plans; document performance issues; participate in job fairs; analyze turnover rates and devise action plans with department managers; provide coaching and counseling to associates; address customer concerns; manage donation requests; coordinate local community events; and oversee fundraising initiatives.


  • Foster a culture of outstanding customer service.
  • Supervise Customer Service Departments concerning overall operations, sales, and profitability.
  • Oversee daily operations, including sanitation, safety, merchandising presentation, payroll, productivity, and administrative tasks.
Qualifications:

  • Bachelor's Degree.
  • Minimum of 3 years of experience in supermarket retail.
Skills and Knowledge:

  • Highly driven, results-oriented, and proactive.
  • Ability to influence and communicate effectively across various functions.
  • Strong multitasking capabilities.
  • Proven leadership and management skills.
  • Excellent written and verbal communication abilities.
  • High level of customer service expertise.
  • Creative and strategic thinking skills.
  • Effective organizational and time management skills.

Stop & Shop is an equal opportunity employer. We adhere to all relevant federal, state, and local regulations.

Qualified candidates are evaluated without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.



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