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Retail Operations Supervisor

2 months ago

Cumberland, Rhode Island, United States Sikla Full time

Location: USA

Company: Sikla

Overview: At Sikla, we are committed to fostering an inclusive environment where the diverse backgrounds and experiences of our team members are valued. We strive to work collaboratively to eliminate barriers, prioritize customer satisfaction, and demonstrate our dedication to our customers, communities, and each other.

Role Summary: The Retail Operations Supervisor plays a crucial role in driving sales and profitability while ensuring exceptional customer service across various departments.

Key Responsibilities:

  • Oversee the recruitment, onboarding, and development of Front-end staff while promoting diversity.
  • Manage Front-end operations and Cash Office, ensuring the highest standards of customer service.
  • Foster community relations and enhance customer engagement.
  • Accountable for scheduling interviews, coordinating training, and monitoring associate performance.
  • Analyze turnover rates and collaborate with department managers to implement improvement strategies.
  • Lead initiatives to resolve customer concerns and manage community involvement activities.
  • Ensure compliance with sanitation and safety protocols, along with effective merchandising and payroll management.

Qualifications:

  • Bachelor's Degree
  • 1-3 years of experience in supermarket retail

Skills and Competencies:

  • Highly motivated and results-driven with a proactive approach.
  • Strong cross-functional communication and influencing abilities.
  • Proficient in multitasking and managing various priorities.
  • Demonstrated leadership and team management capabilities.
  • Excellent verbal and written communication skills.
  • Exceptional customer service orientation.
  • Creative and strategic thinker.
  • Effective organizational and time management skills.

Equal Opportunity Employer: Sikla is an equal opportunity employer. We adhere to all applicable federal, state, and local laws. Qualified candidates are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status, military service, veteran status, pregnancy, genetic information, sexual orientation, gender identity, disability, domestic violence victim status, or any other characteristic protected by law.