Customer Card Services Specialist
4 weeks ago
Card Service Representative
At Richwood Bank, we are dedicated to inspiring, safeguarding, and celebrating the elements that empower communities to flourish.
Are you interested in being part of an organization that genuinely embodies its core values? Established over a century ago as a modest community bank, we have evolved into a multifaceted institution, encompassing payroll processing, marketing services, a café, and more. We have transformed the conventional banking model while consistently striving to deliver exceptional customer experiences, contribute positively to our local communities, and cultivate a workplace culture that values development, recognition, and rewards for our team members.
The Card Services Representative plays a crucial role in understanding our diverse card offerings and managing fraud-related issues. This position requires maintaining an in-depth knowledge of all card products available to our clients while identifying opportunities across our entire suite of services.
Richwood Bank prides itself on its distinctive culture, and we expect all team members to be proactive and engaged contributors.
We offer a comprehensive benefits package for full-time employees, which includes, but is not limited to, medical and wellness programs, dental and vision coverage, an employee assistance plan, life insurance, and supplemental short-term disability. Both full-time and part-time employees have access to a 401(k) plan, an enhanced wellness program, tuition reimbursement, and numerous professional development opportunities.
Key Responsibilities
- Engage with customers via phone and chat in a friendly and effective manner.
- Guide customers on maximizing the benefits of their current services while identifying opportunities to promote additional products and services that align with their financial goals.
- Exhibit comprehensive knowledge of all accounts, products, and services offered.
- Assist customers with all account and service inquiries that can be addressed via phone or chat.
- Oversee and support card products for our clients while strengthening relationships through effective fraud management.
- Schedule appointments for customers who may need to visit in person for banking services.
- Coordinate with teams and branches regarding appointments or customer follow-up requirements.
- Stay informed about rates for CDs, savings IRAs, and interest-bearing checking accounts.
- Listen attentively to customer needs and recommend optimal solutions to help them achieve success.
- Provide miscellaneous office support to the team as needed and when time permits.
- Ensure that all work is completed accurately and appropriately, verifying and validating all data to confirm its accuracy and reliability while paying close attention to detail.
Required Skills and Qualifications
- Exceptional customer service abilities.
- Capability to prioritize and make immediate decisions regarding customer transactions, balancing customer satisfaction with the bank's exposure to loss and fraud.
- Strong mathematical skills.
- Thorough understanding of our bank's products and services.
- Ability to perform well under pressure in a fast-paced environment.
Educational Background
- High School Diploma or GED is required; college education is preferred.
- A minimum of 2 years of banking experience is preferred.
Equal Opportunity Employer/Disability/Veterans. Richwood Bank is committed to fostering diversity and creating an inclusive environment for all employees.
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