Customer Service Representative

6 days ago


Girard, Ohio, United States Richwood Bank Full time
Job Title: Contact Center Agent

We are seeking a highly skilled and knowledgeable Contact Center Agent to join our team at Richwood Bank. As a Contact Center Agent, you will play a critical role in educating and assisting our customers in a new and challenging way.

About Richwood Bank

Richwood Bank is a unique and dynamic organization that prides itself on its culture and values. We are committed to creating an inclusive environment for all employees and are dedicated to providing the best customer experience possible.

Key Responsibilities

  • Provide exceptional customer service to our customers via phone and chat
  • Educate customers on our products and services and identify opportunities to cross-promote
  • Demonstrate in-depth knowledge of all accounts, products, and services offered by Richwood Bank
  • Support customers with all account and service needs
  • Set appointments with customers who require physical presence for banking needs
  • Communicate with teams and branches regarding appointments and customer follow-up needs
  • Stay current on rates for CDs, savings IRAs, and interest-bearing checking
  • Listen to customer needs and recommend solutions to help them succeed
  • Assist the team with miscellaneous office support as needed

Requirements

  • High School Diploma or GED required; college preferred
  • One year banking experience required
  • Excellent customer service skills
  • Strong problem-solving skills
  • Mathematical skills
  • In-depth knowledge of Richwood Bank products and services
  • Ability to work well under pressure and in a fast-paced environment
  • Ability to maintain confidentiality and a positive attitude

Benefits

Richwood Bank offers a comprehensive benefits package for full-time employees, including medical and wellness programs, dental, vision, employee assistance plans, life insurance, and supplemental short-term disability. Full-time and part-time employees also have access to a 401(k) plan, an enhanced wellness program, tuition reimbursement, and professional development opportunities.

Equal Opportunity Employer

Richwood Bank is an equal opportunity employer and celebrates diversity. We are committed to creating an inclusive environment for all employees.



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