Customer Service Representative

2 weeks ago


Girard, Ohio, United States Richwood Bank Full time
{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at Richwood Bank. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, both in the branch and at the drive-thru. You will conduct a full range of banking services, from evaluating the best account options for our customers to opening and transacting funds.

Responsibilities:

* Greet customers and facilitate all transactions
* Open accounts and educate customers on how to get the most out of them
* Assist new customers in transferring funds seamlessly
* Maintain accurate cash drawer balances
* Demonstrate knowledge of all accounts, products, and services offered
* Support customers with account and service needs
* Be willing to help with additional benefits such as notary, faxing, and check orders
* Stay current on rates for CDs, savings IRAs, and interest-bearing checking
* Listen to customer needs and recommend solutions to help them succeed
* Assist the team with miscellaneous office support
* Scan proof and perform other tasks assigned by the Branch Manager

Requirements:

* Excellent customer service skills
* Ability to prioritize and make on-the-spot decisions
* Mathematical skills
* In-depth knowledge of bank products and services
* Work well under pressure and in a fast-paced environment
* Strong communication skills
* High degree of accuracy
* Detailed and organized
* Maintain confidentiality
* Maintain a positive attitude towards the team and customers
* Knowledge of federal regulations
* Punctual
* Driven to succeed and open-minded to learn new technology
* Accurate typing skills and basic computer skills

Education:

* High School Diploma or GED required
* Two years of customer service experience required
* Cash handling experience preferred

Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees."

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