Customer Card Support Specialist

4 weeks ago


Girard, Ohio, United States Richwood Bank Full time
Card Services Advisor

At Richwood Bank, we are dedicated to inspiring, safeguarding, and celebrating the elements that contribute to thriving communities.

Are you looking to be part of an organization that truly embodies its values? Established over a century ago as a small community bank, we have evolved into a multifaceted institution that includes payroll processing, marketing services, and more. We have transformed the conventional banking experience while consistently striving to deliver exceptional customer service, enhance the welfare of our local communities, and cultivate a workplace culture that values the development, recognition, and rewards of our team members.

The Card Services Advisor will be tasked with understanding our card offerings and managing any fraudulent activities that may arise. This role requires maintaining a comprehensive knowledge of all card products available to our customers while identifying opportunities across our service range.

Richwood Bank takes pride in its distinctive culture, and we expect all team members to actively engage and participate.

We offer a robust benefits package for full-time employees, which includes medical and wellness programs, dental and vision coverage, an employee assistance plan, life insurance, and supplemental short-term disability. Both full-time and part-time employees can access a 401(k) plan, an enhanced wellness program, tuition reimbursement, and numerous professional development opportunities.

Key Responsibilities
  • Welcomes customers via phone and chat in a friendly and effective manner.
  • Informs customers on how to maximize the benefits of their current services while identifying opportunities to promote additional products and services that align with their financial goals.
  • Exhibits thorough knowledge of all accounts, products, and services provided.
  • Assists customers with all account and service inquiries that can be addressed via phone or chat.
  • Oversees and supports card products for our clientele while strengthening relationships through effective fraud management.
  • Schedules appointments for customers requiring in-person assistance for banking needs.
  • Coordinates with teams and branches regarding appointments or customer follow-up requirements.
  • Remains informed about current rates for CDs, savings IRAs, and interest-bearing checking accounts.
  • Listens attentively to customer needs and recommends optimal solutions to facilitate their success.
  • Provides miscellaneous office support to the team as needed and when time permits.
  • Ensures accuracy and appropriateness of completed work, verifying and validating all data for reliability and precision, with a keen focus on detail.
Skills and Qualifications
  • Exceptional customer service abilities.
  • Capability to prioritize and make immediate decisions regarding customer transactions, balancing customer satisfaction with the bank's exposure to loss and fraud.
  • Strong mathematical skills.
  • Comprehensive understanding of our bank's products and services.
  • Ability to perform well under pressure in a fast-paced environment.
Education Requirements
  • High School Diploma or GED is required; college education is preferred.
  • A minimum of 2 years of banking experience is preferred.
Equal Opportunity Employer/Disability/Veterans. Richwood Bank is committed to diversity and creating an inclusive environment for all employees.

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