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Patient Registration Coordinator

2 months ago

Phoenix, Arizona, United States UnitedHealth Group Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Registration Specialist to join our team at UnitedHealth Group. As a Patient Registration Specialist, you will play a vital role in facilitating the patient admission process, ensuring accurate and timely reimbursement, and providing exceptional customer service to our patients and their families.

Key Responsibilities
  • Communicate directly with patients and/or families to complete the registration process, collecting patient demographics, health information, and verifying insurance eligibility/benefits
  • Respond to patient and caregiver inquiries in a compassionate and respectful manner
  • Obtain benefits and insurance verification
  • Point of Service Cash Collection, Co-Pays, Deductibles, and Coinsurance
  • Accurate Computer Data Entry
  • Scanning documents
  • Organize and schedule patient services and appointments for referrals
  • Register and Pre-Register Patients for Emergency, Elective, and Scheduled Cases
  • Work with various systems, including the Patient Registration and Electronic Medical Record
  • Generate, review, and analyze patient data reports and follow up on issues and inconsistencies as necessary
Requirements
  • High School Diploma/GED (or higher)
  • 2+ years of experience in a Hospital Patient Registration Department, Physician office, or any medical setting
  • 1+ years of customer service experience
  • 1+ years of experience with insurance policies and procedures
  • Ability to work day shifts, Monday through Friday, 7am-5pm (Shift is assigned within those hours)
Preferred Qualifications
  • Bilingual fluency with English & Spanish
  • Working knowledge of facility pricing structure and cost estimates
  • Knowledge of ICD9 (10) and CPT terminology
  • Understanding of Medical Terminology
  • Previous experience in collecting patient copays, deductibles, etc.
  • Experience submitting authorization requests and/or processing referrals
  • Previous working experience with Google products
About UnitedHealth Group

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Why Join Us
  • Competitive compensation and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
  • Comprehensive training and support