Patient Access Coordinator

1 week ago


Phoenix, Arizona, United States UnitedHealth Group Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at UnitedHealth Group. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration process for our patients, providing exceptional customer service, and maintaining accurate and up-to-date patient information.

Key Responsibilities:
  • Collect and verify patient demographics, health information, and insurance eligibility/benefits
  • Utilize computer systems to enter and verify patient data in real-time, ensuring accuracy and completeness
  • Gather necessary clinical information and process referrals, pre-certification, pre-determinations, and pre-authorizations according to insurance plan requirements
  • Verify insurance coverage, benefits, and create price estimates, reverifications as needed
  • Collect patient co-pays and conduct conversations with patients on their out-of-pocket financial obligations
  • Identify outstanding balances from patient's previous visits and attempt to collect any amount due
  • Respond to patient and caregiver inquiries related to routine and sensitive topics in a compassionate and respectful manner
  • Generate, review, and analyze patient data reports and follow up on issues and inconsistencies as necessary
Requirements:
  • High School Diploma/GED (or higher)
  • 1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role
  • Ability to work 100% onsite at our facility
  • Ability to work a flexible schedule, including evenings and weekends
Preferred Qualifications:
  • Experience with Microsoft Office products
  • Experience in a Hospital Patient Registration Department, Physician office, or any medical setting
  • Working knowledge of medical terminology
  • Understanding of insurance policies and procedures
Why Choose UnitedHealth Group?

We offer a comprehensive benefits package, competitive pay, and opportunities for career growth and development. Our team is dedicated to making a positive impact on the health and well-being of our patients, and we are committed to creating a diverse and inclusive work environment.



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