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Senior Technical Program Manager, AWS Marketing, Customer Experience Team

2 months ago


Seattle, Washington, United States AmazonWebServices Full time
About the Role

We are seeking a highly skilled Senior Technical Program Manager to join our AWS Marketing Customer Experience team. As a key member of our team, you will be responsible for owning and driving critical milestones within each stage of product and service delivery, including planning, requirements, implementation, launch, escalations, and external team engagement.

Key Responsibilities
  • Convert business requirements into detailed technical specifications and coordinate the design, development, testing, and deployment of features across multiple technical teams.
  • Create and track project milestones, risks, and dependencies, and describe, own, and prioritize all technical requirements associated with delivery.
  • Operate the AWS Application Security review process for all qualified service launches to ensure security is top of mind.
  • Drive the end-to-end workflow management for external team requests through our Intake & Prioritization process.
  • Facilitate discussions between requestors, development teams, and product managers to simplify and distill complex business needs into actionable product and development requirements.
  • Drive simplification and efficiency in existing engineering architecture designs, especially those related to customer interfaces and system dependencies.
  • Provide regular business updates and demonstrate understanding of risks to unblock innovation and improve speed of delivery.
About the Team

We are dedicated to raising the bar of customer experience through accelerated delivery of consistent, responsive, convenient, and personalized human-centric design and expression. We serve as the trusted voice of the AWS customer and operate with a commitment to understand customer needs and empower seamless interactions, driving trust, delight, and cohesion across all channels.

About Amazon Web Services

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer
  • A competitive compensation package that reflects the cost of labor across several US geographic markets.
  • A total compensation package that includes equity, sign-on payments, and other forms of compensation, in addition to a full range of medical, financial, and/or other benefits.
  • A work-life balance that values harmony and flexibility.
  • An inclusive team culture that fosters diversity, equity, and inclusion.
  • Mentorship and career growth opportunities to help you develop into a better-rounded professional.