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Surgical Scheduling Specialist
2 months ago
Overview:
Company Overview:
Essen Medical Associates is a dynamic community healthcare network dedicated to providing
high-quality, compassionate, and accessible medical services to some of the most vulnerable and
under-served populations. Guided by a 'population health' approach, Essen operates multiple integrated clinical divisions that offer services in primary and specialty care, urgent care, and home health visits, along with telehealth options. Our Care Management division plays a crucial role in supporting patient-centered care through effective care coordination and addressing health-related social needs.
Founded in 1999, Essen serves diverse communities with a primary focus on enhancing health outcomes. Our team consists of over 300 skilled healthcare professionals, making us one of the largest and most comprehensive private medical groups. We maintain a robust Clinical Information Services team that oversees our electronic medical record system, data analytics, and population health initiatives. Our Community Services teams actively engage with local organizations to foster relationships that enhance community health.
Essen is committed to ensuring quality care for all patients and has received recognition as a 'Level 3 Patient-Centered Medical Home' by the National Committee for Quality Assurance. We are proud of our patient care innovations and have recently initiated ventures to develop and commercialize our technological advancements.
Job Summary:
The Surgical Scheduling Specialist is responsible for managing the surgical schedule for a team of surgeons within a healthcare facility.
This role involves not only arranging surgical appointments but also ensuring that patients complete all necessary pre-surgery requirements, including medical evaluations and insurance verification.
Key responsibilities include tracking and documenting patient medical information, scheduling surgical procedures, confirming insurance details, and organizing the schedules for each surgeon. Strong organizational and communication skills are essential for success in this position.
Responsibilities:
1. Coordinate and schedule surgical procedures and follow-up appointments as directed by physicians.
2. Communicate effectively with patients, physicians, and staff within the clinic and external facilities, providing accurate and timely information.
4. Ensure efficient communication via telephone.
5. Document work processes as required.
6. Adhere to all written protocols and procedures of the clinic.
7. Demonstrate courtesy and helpfulness towards patients and their families.
8. Recognize and respond appropriately to urgent situations as per established protocols.
9. Establish and maintain effective working relationships with physicians, staff, and management.
10. Schedule surgeries based on physician availability while maintaining appropriate turnaround times.
11. Identify scheduling challenges and implement solutions to enhance scheduling efficiency based on set goals.
12. Follow established safety protocols and procedures to ensure a secure work environment.
Qualifications:
1. High School Diploma or Equivalent (GED);
2. Minimum of 2 years of experience in the medical field or customer service.
3. Previous healthcare experience is advantageous.
4. Familiarity with insurance requirements and medical terminology is preferred.
5. At least 1-2 years of scheduling experience.
6. Experience with electronic health records is strongly preferred.
7. Bilingual (Spanish/English) is a plus but not mandatory.
8. Excellent communication skills (written, oral, and listening).
9. Ability to maintain professionalism and a positive demeanor.
Equal Opportunity Employer:
Essen Medical Associates is proud to be an equal opportunity employer.
