Regional Vice President of Customer Success

4 hours ago


San Francisco, California, United States Innovaccer Full time
About the Role

The Regional Vice President of Customer Success will be responsible for leading the customer success team in a specific region, ensuring that customers achieve their business goals through the use of Innovaccer's platform. This role requires a strong understanding of the customer's business, strategic goals, and requirements to Innovaccer's product portfolio.

Key Responsibilities
  • Manage and grow relationships with senior customer executives in the region.
  • Grow and manage a team of Customer Innovation Directors who will manage a certain number of accounts in the region.
  • Be responsible for renewals, upsells, and cross-sells for the whole region.
  • Identify and nurture growth opportunities for the region.
  • Understand customer's business, strategic goals, and requirements to Innovaccer's product portfolio.
  • Identify and communicate opportunities for customers and realize value generated from Innovaccer's products and services.
  • Manage significant changes in requirements as well as customer's process or skill changes to fully utilize Innovaccer products.
Requirements
  • Graduate degree/MBA preferred.
  • Healthcare work experience of 8 years.
  • Consulting experience from a top-tier firm preferred.
  • People management and portfolio management experience required.
  • Proven leadership, team-building, organizational and relationship-building skills.
  • Excellent written and verbal communication skills.
  • Ability to develop and present complex business reviews and executive presentations.
  • Ability to develop accounts strategically and nurture relationships within the accounts.
  • Strong analytical ability and problem-solving skills.
  • Excellent attention to detail and problem-solving ability with demonstrated hands-on work experience in data analytics.
What We Offer
  • Generous PTO benefits.
  • Parental leave policy.
  • Rewards and recognition program.
  • Insurance benefits.

Innovaccer is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive and diverse workplace where all employees feel valued and empowered.



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