Regional Vice President of Customer Success
4 hours ago
The Regional Vice President of Customer Success will be responsible for leading the customer success team in a specific region, ensuring that customers achieve their business goals through the use of Innovaccer's platform. This role requires a strong understanding of the customer's business, strategic goals, and requirements to Innovaccer's product portfolio.
Key Responsibilities- Manage and grow relationships with senior customer executives in the region.
- Grow and manage a team of Customer Innovation Directors who will manage a certain number of accounts in the region.
- Be responsible for renewals, upsells, and cross-sells for the whole region.
- Identify and nurture growth opportunities for the region.
- Understand customer's business, strategic goals, and requirements to Innovaccer's product portfolio.
- Identify and communicate opportunities for customers and realize value generated from Innovaccer's products and services.
- Manage significant changes in requirements as well as customer's process or skill changes to fully utilize Innovaccer products.
- Graduate degree/MBA preferred.
- Healthcare work experience of 8 years.
- Consulting experience from a top-tier firm preferred.
- People management and portfolio management experience required.
- Proven leadership, team-building, organizational and relationship-building skills.
- Excellent written and verbal communication skills.
- Ability to develop and present complex business reviews and executive presentations.
- Ability to develop accounts strategically and nurture relationships within the accounts.
- Strong analytical ability and problem-solving skills.
- Excellent attention to detail and problem-solving ability with demonstrated hands-on work experience in data analytics.
- Generous PTO benefits.
- Parental leave policy.
- Rewards and recognition program.
- Insurance benefits.
Innovaccer is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive and diverse workplace where all employees feel valued and empowered.
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