Regional Director of Customer Success

6 days ago

San Francisco, California, United States Innovaccer Full time
Customer Success Leader for Government Vertical

Innovaccer is seeking a seasoned Customer Success leader to drive growth and expansion in the Government Vertical. As Regional Vice President-Customer Success (Government), you will be responsible for managing a team of Customer Success Managers/Directors and owning a portfolio of accounts in the post-sales stages (implementation, adoption, experience, and growth) as well as involvement in pre-sales stages for complex government contracts.

Key Responsibilities:
  • Manage and grow relationships with senior customer executives for the region.
  • Grow and manage a team of Customer Success Managers/Directors who will manage a certain number of accounts and delivery teams in that region.
  • Be responsible for renewals, upsells, and cross-sells for the whole region.
  • Identify and nurture growth opportunities for the region.
Requirements:
  • 10+ years of experience in implementing Health/Healthcare Technology in the government space.
  • Proven experience in managing customer-facing teams.
  • Ability to develop and present complex business reviews and executive presentations.
  • Excellent attention to detail and problem-solving ability with demonstrated hands-on work experience in data analytics.
  • More than 5 years of experience with government contract management and compliance tracking for multiple contracts in excess of $1M in annual value.
  • A minimum of 5 years' experience working with Medicaid/Medicare operations, systems, regulations/standards, as well as cost reporting, profit and loss, and budget compliance.
  • Project oversight/coordination/management.
  • MBA or Graduate Degree.
  • PMP Certified.
What We Offer:
  • Experience one of the industry's best parental leave policies.
  • Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance.
  • Medical, dental, and vision benefits along with 100% company-sponsored short and long-term disability and basic life insurance.
  • Legal aid and pet insurance options available at a discounted rate.

  • Regional Vice President of Customer Success

    3 weeks ago

    San Francisco, California, United States Innovaccer Full time

    About the RoleThe Regional Vice President of Customer Success will be responsible for leading the customer success team in the West region, driving growth and expansion of Innovaccer's customer base. This role requires a strong leader who can manage a team of Customer Innovation Directors, develop strategic plans to drive customer success, and identify...

  • Regional Vice President of Customer Success

    4 weeks ago

    San Francisco, California, United States Innovaccer Full time

    About the RoleThe Regional Vice President of Customer Success will be the end-to-end Customer Success leader for the Government Vertical at Innovaccer. This role will be responsible for managing a team of Customer Success Directors and owning a portfolio of accounts in the post-sales stages (implementation, adoption, experience, and growth) as well as...

  • Regional Vice President of Customer Success

    2 weeks ago

    San Francisco, California, United States Innovaccer Full time

    Customer Success at InnovaccerInnovaccer is on a mission to empower its customers to achieve success using its platform. As a Regional Vice President of Customer Success, you will play a crucial role in ensuring our customers realize the value they seek with our technology.About the RoleThe Regional VP of Customer Success (Government) will be responsible for...

  • Regional Vice President of Customer Success

    6 days ago

    San Francisco, California, United States Innovaccer Full time

    Job Title: Regional Vice President of Customer SuccessAt Innovaccer, we are seeking a highly experienced Regional Vice President of Customer Success to lead our Government Vertical. As a key member of our customer success team, you will be responsible for managing a team of Customer Success Managers/Directors and owning a portfolio of accounts in the...

  • Customer Success Director

    3 weeks ago

    San Francisco, California, United States Fountain Full time

    Customer Success DirectorWe are seeking a highly skilled Customer Success Director to join our team at WeDriveU. As a key member of our organization, you will be responsible for driving customer success, growth, and retention through our Customer Engagement Model.Key Responsibilities:Renew, retain, and expand all active contracts to ensure long-term customer...

  • Customer Success Director

    3 weeks ago

    San Francisco, California, United States Fountain Full time

    Customer Success DirectorWe are seeking a highly skilled Customer Success Director to join our team at WeDriveU. As a key member of our organization, you will be responsible for driving customer success, growth, and retention through our Customer Engagement Model.Key Responsibilities:Renew, retain, and expand all active contracts.Develop and maintain...

  • Regional Vice President of Customer Success

    7 days ago

    San Francisco, California, United States Innovaccer Full time

    About the RoleThe Regional Vice President of Customer Success will be responsible for leading the customer success team in a specific region, driving growth and expansion of Innovaccer's customer base. This role requires a strong understanding of customer needs and a proven track record of building and managing high-performing teams.Key...

  • Regional Vice President of Customer Success

    2 hours ago

    San Francisco, California, United States Innovaccer Full time

    About the RoleThe Regional Vice President of Customer Success will be responsible for leading the customer success team in a specific region, ensuring that customers achieve their business goals through the use of Innovaccer's platform. This role requires a strong understanding of the customer's business, strategic goals, and requirements to Innovaccer's...

  • Senior Director of Customer Success and Expansion

    1 month ago

    San Francisco, California, United States Innovaccer Full time

    About the RoleThe Regional Vice President - Customer Success and Growth will be the end-to-end leader for the Government Vertical at Innovaccer. This role will be responsible for managing a team of Customer Success Directors and owning a portfolio of accounts in the post-sales stages (implementation, adoption, experience, and growth) as well as involvement...

  • Customer Success Director

    4 weeks ago

    San Francisco, California, United States Fountain Full time

    About the RoleFountain is seeking a highly skilled Customer Success Director to join our team. As a key member of our organization, you will be responsible for driving customer success, growth, and retention through our Customer Engagement Model.Key ResponsibilitiesCustomer Success: Develop and maintain strategic customer relationships, focusing on...

  • Customer Success Director

    4 weeks ago

    San Francisco, California, United States Ripple Full time

    Job DescriptionJob Title: Customer Success DirectorJob Summary:Ripple is seeking a highly experienced Customer Success Director to join our team. As a key member of our organization, you will be responsible for driving the success of our payments business by developing and executing strategic account plans, building relationships with executives and...

  • Regional Market Manager, Customer Success Leader

    2 weeks ago

    San Francisco, California, United States B. Hospitality Co. Full time

    About UsWe are Butler Hospitality, a company on a mission to revolutionize the travel industry by leveraging data and experience to drive connections and growth. Our goal is to support our hotel partners and their teams, and we're currently serving over 50,000 keys across major US cities.We're on track to expand our reach to an additional 200,000 keys across...

  • Customer Success Director

    1 month ago

    San Francisco, California, United States Relyance AI Full time

    About the RoleRelyance AI is seeking a highly skilled Customer Success Director to join our team. As a key member of our customer-facing organization, you will be responsible for driving the success of our enterprise customers by delivering exceptional value and ensuring their long-term satisfaction with our platform.Key ResponsibilitiesCustomer Onboarding:...

  • Customer Success Director

    2 weeks ago

    San Francisco, California, United States Windfall Full time

    Customer Success ManagerAs a key member of our Commercial team, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of approximately 30 key accounts, guiding them through the entire lifecycle - from onboarding to expansion. Your role will...

  • Senior Director of Customer Success

    1 month ago

    San Francisco, California, United States Ripple Full time

    Job DescriptionJob Title: Customer Success DirectorJob Summary:Ripple is seeking a highly experienced Customer Success Director to join our team. As a key member of our organization, you will be responsible for driving the success of our payments business by building and maintaining strong relationships with our financial institution partners.Key...

  • Regional Sales Director

    3 weeks ago

    San Francisco, California, United States Medical Device Company - Startup Full time

    {"h1": "Regional Sales Director Opportunity", "p": "We are seeking a highly motivated and results-driven Regional Sales Director to join our fast-paced and growing medtech start-up in Northern California. As a key member of our sales team, you will be responsible for driving business growth and exceeding sales targets in your region.", "h2": "About the...

  • Customer Success Manager

    2 weeks ago

    San Francisco, California, United States Vanta Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at Vanta. As a key member of our customer success organization, you will be responsible for driving customer onboarding, engagement, adoption, and health for a regional segment of our customers.As a Customer Success Manager, you will own a scaled customer success team and...

  • Regional Sales Director

    2 weeks ago

    San Francisco, California, United States McGraw-Hill Education Full time

    Job Title: Regional Sales DirectorMcGraw-Hill Education is seeking a highly motivated and experienced Regional Sales Director to join our team in Northern California. As a key member of our sales team, you will be responsible for promoting the sales of our best-in-class supplemental software portfolio, including ALEKS, Redbird Mathematics, Achieve3000, and...

  • Director of Customer Success and Network Partners

    1 month ago

    San Francisco, California, United States Ripple Full time

    Job DescriptionJob Title: Customer Success DirectorJob Summary:Ripple is seeking a highly experienced Customer Success Director to join our team. As a key member of our organization, you will be responsible for driving the success of our payments business by building and maintaining strong relationships with our financial institution partners.Key...

  • Regional Sales Director

    2 weeks ago

    San Francisco, California, United States McGraw-Hill Education Full time

    Job Title: Regional Sales DirectorMcGraw Hill Education is seeking a highly skilled and experienced Regional Sales Director to join our team in Northern California.About the Role:We are looking for a strategic and relationship-driven sales professional who can promote the sales of our best-in-class supplemental software portfolio, including ALEKS, Redbird...