Service Coordination Associate

2 weeks ago


Chantilly, Virginia, United States Lennar Full time

Role Overview:
As a vital member of our team, you will be responsible for managing customer interactions efficiently. Your primary duty will be to receive, respond to, or redirect all customer inquiries via phone and email within a 24-hour timeframe.

Key Responsibilities:
1. Ensure timely communication with customers by addressing their calls and emails promptly.
2. Assist in processing legal case document requests, utilizing tools such as Salesforce and Iron Mountain.
3. Collaborate with Customer Care Representatives to enhance customer satisfaction and resolve issues effectively.

Qualifications:
We are looking for a detail-oriented individual with strong communication skills and a commitment to providing exceptional customer service. Experience with customer relationship management systems is a plus.



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