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Guest Services Coordinator

2 months ago

Chantilly, Virginia, United States Marriott International Inc Full time
Compensation: $18.11/hour, full-time, flexible availability required.

Job Overview:
As a Guest Services Coordinator, your primary responsibility is to enhance the overall guest experience by providing exceptional service throughout their stay. This role transcends the conventional front desk duties, allowing you to take charge of the guest journey in various hotel areas with a focus on a "guest-centric" approach.

Key Responsibilities:
1. **Guest Interaction:** Proactively engage with guests to ensure their needs are met and expectations exceeded.
2. **Operational Support:** Handle various operational tasks, including processing requests, managing reports, and delivering quality food services.
3. **Local Insights:** Share valuable information about the local area to enrich the guest experience.
4. **Physical Engagement:** Be prepared to be on your feet, moving around the hotel, and performing physical tasks such as lifting and carrying items weighing up to 25 pounds.

Essential Skills:
- Ability to create a safe and welcoming environment for guests.
- Adherence to company policies and procedures, ensuring confidentiality and protection of company assets.
- Professional appearance and communication skills.

Qualifications:
- Education: High school diploma or G.E.D. equivalent.
- Experience: No prior related experience required.
- Supervisory Experience: Not necessary.
- Certification: None required.

Company Commitment:
Marriott International is dedicated to fostering a diverse workforce and maintaining an inclusive, people-first culture. We uphold non-discrimination principles on any protected basis, including disability and veteran status, in accordance with applicable laws.