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Customer Success Manager
2 months ago
- Establish yourself as a trusted advisor to your accounts, lending your business acumen to growing SMBs.
- Master our payment solutions, supported products and services, and integration capabilities in order to provide small business customers with consultative guidance.
- Scale playbooks and best practices across multi-location accounts, third-party partners, integrated software solutions.
- Ongoing management of 1:1 accounts and implement 1:many strategies for channel growth.
- Identify ongoing sales opportunities within portfolio to generate growth, referrals, and new leads.
- Upsell unused functionality and features in order to increase utilization, revenue, and reduce attrition.
- Passionately support EVCM Payments Solutions/PaySimple's commitment to create an outstanding experience for all of our customers.
- 2 – 4 years managing a portfolio of accounts (SaaS account management a plus).
- Experience and demonstrated success in a high-volume sales or account management capacity, engaging with VP/C-suite/SMB owners.
- Organized, detail-oriented individual capable of meeting short-deadline goals on a daily basis.
- Ability to prioritize the most important activities daily to maximize time spent on each account.
- Strong excel skills with the ability to understand, analyze and interpret data to make organizational, planning and problem-solving decisions.
- Strong written and oral communication skills.
- A team player who performs well independently.
- Ability to multitask, take direction and execute with precision.
- Must be a confident, adaptable self-starter.
- Previous payment processing related experience a plus.
Distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. This role can be based anywhere in the United States or Canada – if you're close to one of our offices, we can set you up in-office or you can work 100% remotely.
", "Benefits and Perks": "Benefits and Perks- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid.
- Continued investment in your professional development through Udemy.
- Robust health and wellness benefits, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting.
- Flexible and generous (FTO) time-off.
- Employee Stock Purchase Program.
- Student Loan Repayment Program.
The on-target earnings compensation (base + commissions) for this position is $65,000 to $75,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
", "About EverCommerce": "About EverCommerceEverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
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