Customer Success Manager
5 days ago
We're a leading provider of cloud identity and access management solutions, dedicated to making digital experiences secure and seamless for all users. Our mission is to empower individuals and organizations to thrive in a rapidly changing digital landscape.
Job SummaryWe're seeking an experienced Customer Success Manager to join our team in the AMER region. As a key member of our Customer Care organization, you'll work closely with clients to ensure their success with Ping solutions. Your expertise will help drive customer retention, loyalty, and advocacy, while fostering strong relationships with our clients and internal stakeholders.
Key Responsibilities- Manage ongoing customer needs to promote high customer retention and loyalty
- Engage with multiple customer stakeholders to identify, define, track, and measure the overall impact of Ping solutions
- Advocate customer needs/issues cross-departmentally
- Develop, prepare, and nurture customers for advocacy
- Develop and deliver 'success plans' to key customers, identifying stakeholders, milestones, metrics, and risks
- Demonstrate advanced insights and understanding of customers' business/industry
- Occasionally travel to customer sites or events
- At least 3 years of customer-facing experience in a Customer Success, Sales, Account Management, or Project Management role in software or a similar industry
- Navigate easily in traditional complex Enterprise environments
- Experience with SFDC, Gainsight, or equivalent CRM systems
- Proven ability to collaborate and build strong relationships with executives internally and externally
- High technical aptitude to learn basics of customer use cases and architectural requirements for Ping solutions
- Familiarity with Identity Management, Access Management, or Federation
- Familiarity with Ping Identity solutions
- General knowledge of enterprise IT practices
We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Our company culture empowers you to do your best work, and we offer a range of benefits and perks to support your well-being and success.
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