Customer Service Ambassador

1 day ago


Newark, New Jersey, United States JACKMONT HOSPITALITY INC Full time
Job Summary

We are seeking a friendly and outgoing Customer Service Ambassador to join our team at Jackmont Hospitality Inc.

Estimated Salary: $12.50 - $15.00 per hour

About the Role

The successful candidate will be responsible for providing exceptional customer service to guests at our restaurant located in Newark Liberty International Airport.

Key Responsibilities:

  • Greet incoming and departing guests warmly and ensure a smooth handoff to the service staff.
  • Promptly answer incoming calls to the restaurant and provide appropriate service.
  • Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate.
  • Tend to special guest needs and requests.
  • Follow all relevant brand standards for service, food, beverage, and experience.
Requirements

To be successful in this role, you must be:

  • Friendly and outgoing by nature.
  • Able to read menus and articulate clear greetings and farewells to guests.
  • Able to clearly communicate guests' needs to waitstaff, bussers, managers, etc.
  • Able to hear well in a loud environment in order to answer telephone and respond to guest requests.
  • Able to pass the 10-year federal background check (TSA).


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