Customer Success Leadership Role

6 days ago


Newark, New Jersey, United States Jobs for Humanity Full time

Job Summary:

We are seeking a Customer Success Supervisor to lead our team in ensuring the success and satisfaction of our clients. This role involves remotely engaging with clients, developing and maintaining strong relationships, and inspiring a team committed to client satisfaction.

About the Job:

This is a supervisory role that requires strong leadership skills, excellent communication abilities, and a customer-centric approach. As a Customer Success Supervisor, you will be responsible for leading a team of customer-facing professionals, developing strategies to ensure client satisfaction, and analyzing data to improve customer engagement.

Key Responsibilities:

  • Lead a team of customer-facing professionals to ensure exceptional client service
  • Develop and implement strategies to increase client satisfaction and retention
  • Analyze data to identify trends and areas for improvement in customer engagement
  • Collaborate with cross-functional teams to resolve customer issues and concerns
  • Provide coaching and training to team members to enhance their skills and performance

Requirements:

To be successful in this role, you will need:

  • A degree in a relevant field (e.g., business, communications, or marketing)
  • Minimum 3-5 years of experience in a customer-facing role, preferably in a supervisory capacity
  • Proven track record of improving client satisfaction and retention rates
  • Excellent leadership, communication, and analytical skills
  • Familiarity with CRM software and data analysis tools

Benefits:

This role offers a competitive salary range of $65,000 - $85,000 per year, depending on experience, as well as comprehensive benefits, including health insurance, retirement plan, and paid time off.

Why Join Us?

Jobs for Humanity is a dynamic organization that values innovation, collaboration, and customer satisfaction. As a Customer Success Supervisor, you will have the opportunity to work with a talented team, develop your leadership skills, and make a meaningful impact on our clients' success.



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