Verizon FIOS Customer Service Associate Manager
7 days ago
Are you a motivated and customer-focused individual looking to kick-start your career in the dynamic world of telecommunications? Look no further
About MMGOur company, MMG, is a leading provider of innovative solutions in the industry. We pride ourselves on our commitment to delivering exceptional customer experiences and driving business growth through strategic partnerships.
Job OverviewWe are seeking a highly skilled Verizon FIOS Customer Service Associate Manager to join our team. As a key member of our operations, you will be responsible for overseeing the delivery of outstanding customer service and driving business growth through effective management and leadership.
Key Responsibilities- Customer Service Leadership: Lead a team of customer service representatives to ensure exceptional service delivery and exceed customer expectations.
- Business Growth: Identify opportunities for business growth and develop strategies to drive revenue expansion.
- Team Development: Foster a positive and productive work environment, promoting employee development and growth.
- Customer Relations: Build strong relationships with customers, resolving issues promptly and efficiently.
- Leadership Skills: Proven leadership experience, with the ability to motivate and guide teams towards achieving goals.
- Customer Service: Excellent customer service skills, with a focus on delivering exceptional experiences.
- Business Acumen: Strong understanding of business principles and practices, with the ability to analyze data and make informed decisions.
- Communication: Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement plan, and paid time off. If you are a driven and customer-focused individual looking to take your career to the next level, apply today
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