Senior Client Success Advisor
2 weeks ago
CDK Global - Customer Success Consultant
CDK Global is on the lookout for a Customer Success Consultant to enhance their operations. In this position, you will collaborate closely with the Customer Success Management team to deliver outstanding service to clients with minimal touchpoints. Your primary responsibility will be to provide in-depth product knowledge to assist clients in optimizing their use of CDK products.
Key Responsibilities:
- Establish and nurture strong relationships with clients and the Customer Success Management team
- Discuss and showcase the functionalities of CDK products
- Guide clients in achieving industry benchmarks
- Conduct training sessions and consultations for clients
- Address issues by escalating them to Customer Care when necessary
- Engage in webinars and training sessions
- Document client interactions and enhancements
- Solicit feedback and maintain a positive attitude
Required Qualifications:
- Exceptional communication abilities
- Strong customer service orientation
- Proficient in engaging with various stakeholders
- Organizational and time management expertise
- Experience in dealership operations is essential
Education and Experience:
- Associate's Degree or equivalent professional experience
- A minimum of 3 years of relevant industry experience
Preferred Skills:
- Familiarity with CDK's products and service frameworks
- Knowledge of the automotive sector is advantageous
- A BA/BS degree is preferred
Compensation:
The salary range for this position is between $65,000.00 and $80,000.00. CDK Global provides competitive compensation packages that include benefits such as Medical, Dental, Vision, Paid Time Off, 401K Matching, and Tuition Reimbursement.
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