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Senior Client Success Consultant

2 months ago

Hoffman Estates, Illinois, United States CDK Global Full time

CDK Global - Customer Success Consultant

CDK Global is on the lookout for a Customer Success Consultant to enhance their operations. In this position, you will collaborate closely with the Customer Success Management team to deliver outstanding service to clients with minimal touchpoints. Your role will involve providing product-specific knowledge to assist clients in optimizing their utilization of CDK products.

Key Responsibilities:

  • Establish and nurture robust relationships with clients and the CSM team
  • Communicate and showcase the functionalities of CDK products
  • Guide clients in achieving industry benchmarks
  • Conduct training sessions and consultations for clients
  • Address issues with Customer Care when necessary
  • Engage in webinars and training initiatives
  • Document client interactions and enhancements
  • Solicit feedback and maintain a positive demeanor

Required Qualifications:

  • Exceptional communication abilities
  • Strong customer service orientation
  • Proficient in engaging with various stakeholders
  • Excellent organizational and time management skills
  • Experience in dealership operations is essential

Education and Experience:

  • Associate's Degree or equivalent professional experience
  • A minimum of 3 years in a relevant role

Preferred Skills:

  • Familiarity with CDK's products and service frameworks
  • Knowledge of the automotive industry is advantageous
  • A BA/BS degree is preferred

Compensation:

The salary range for this position is $65,000.00 to $80,000.00. CDK Global provides competitive compensation packages, including benefits such as Medical, Dental, Vision, Paid Time Off, 401K Matching, and Tuition Reimbursement.