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Client Success Manager

2 months ago

Hoffman Estates, Illinois, United States CDK Global Full time

Job Summary

We are seeking a highly skilled Senior Customer Success Specialist to join our Fixed Operations team at CDK Global. As a key member of our team, you will be responsible for delivering exceptional customer service and driving business growth through strategic partnerships and product adoption.

Key Responsibilities

  • Develop and maintain strong relationships with our customers, providing them with expert guidance and support to achieve their business goals.
  • Collaborate with our cross-functional teams to identify and capitalize on opportunities for growth and expansion.
  • Conduct product training and consultation sessions to ensure our customers are getting the most out of our solutions.
  • Identify and escalate any issues or blockers that may be impacting our customers' success.
  • Stay up-to-date with industry trends and developments, and leverage this knowledge to drive business growth and innovation.

Requirements

  • Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal stakeholders.
  • Proven track record of driving business growth and expansion through strategic partnerships and product adoption.
  • Excellent problem-solving and analytical skills, with the ability to identify and escalate issues or blockers.
  • Strong knowledge of the automotive industry and dealership operations.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.

Preferred Qualifications

  • Familiarity with CDK's products and solutions.
  • Experience working in a similar role or industry.

What We Offer

  • A competitive salary range of $65,000.00-$80,000.00.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401K matching program and tuition reimbursement.