Customer Success Manager

7 days ago

Hoffman Estates, Illinois, United States CDK Global Full time
Job Summary

We are seeking a highly skilled Senior Customer Success Specialist Fixed Operations to join our team at CDK Global. This role will be responsible for delivering exceptional customer service to our low-touch clients, partnering with our CSM team to drive best-in-class customer service, and providing product-specific expertise to grow CDK product adoption.

Key Responsibilities
  • Develop and Maintain Customer Relationships
    • Build and maintain productive working relationships with CSM team members to deliver exceptional customer service to low-touch clients.
    • Partner with client's dedicated CSM to provide product-specific expertise and drive CDK product adoption.
  • Product Knowledge and Training
    • Discuss and demonstrate CDK product functionality and industry insights at a basic level.
    • Provide customers with guidance to help them achieve basic industry standards.
    • Follow established product understanding and utilization benchmarks to guide customers on best practices.
  • Client Support and Escalation
    • Complete client training, consultation, operational adjustment, or best practice requests to drive additional value and utilization for CDK clients.
    • Escalate blockers to Customer Care to ensure clients achieve visible value and utilization.
  • Knowledge and Growth
    • Utilize opportunities to continue growth and knowledge base on the CDK suite of products.
    • Participate in scaled webinars to customers.
  • Documentation and Feedback
    • Ensure a high level of consistent documentation of dealer engagements relating to improved performance as a result of targeted training, new product expansion, and issue resolution.
    • Seek and listen to feedback, demonstrating a positive outlook on work and providing recognition to peers.
Requirements
  • Minimum Qualifications
    • Strong communication skills with peers and clients, both oral and written.
    • High sense of urgency, handling high-stress interactions and situations, and de-escalating appropriately using empathy.
    • Time management and completion of tasks to a definite deadline.
    • Ability to work and influence both internal and external stakeholders.
    • Outstanding customer service skills.
    • Organization and prioritization skills.
    • Effective at engaging and articulating value.
    • Good relationship and collaboration skills to engage senior-level dealership associates.
    • Familiarity with dealership systems and operations.
  • Preferred Qualifications
    • Familiarity with CDK's org structure, solutions, implementation, and service models.
    • Some automotive knowledge (areas of the dealership and dealer workflows).
Education and Experience
  • Minimum
    • Associate's Degree or equivalent experience.
    • 3+ years minimum experience.
  • Preferred
    • BA/BS preferred.
    • 3+ years of retail automotive experience preferred.
Compensation and Benefits

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits, and/or other applicable incentive compensation plans.

  • Paid Time Off (PTO)
  • 401K Matching Program
  • Tuition Reimbursement

  • Client Success Manager

    7 days ago

    Hoffman Estates, Illinois, United States CDK Global Full time

    Job SummaryWe are seeking a highly skilled Senior Customer Success Specialist to join our Fixed Operations team at CDK Global. As a key member of our team, you will be responsible for delivering exceptional customer service and driving business growth through strategic partnerships and product adoption.Key ResponsibilitiesDevelop and maintain strong...

  • Senior Client Success Advisor

    1 week ago

    Hoffman Estates, Illinois, United States CDK Global Full time

    CDK Global - Customer Success ConsultantCDK Global is on the lookout for a Customer Success Consultant to enhance their operations. In this position, you will collaborate closely with the Customer Success Management team to deliver outstanding service to clients with minimal touchpoints. Your primary responsibility will be to provide product-specific...

  • Senior Client Success Advisor

    2 weeks ago

    Hoffman Estates, Illinois, United States CDK Global Full time

    CDK Global - Customer Success ConsultantCDK Global is on the lookout for a Customer Success Consultant to enhance their operations. In this position, you will collaborate closely with the Customer Success Management team to deliver outstanding service to clients with minimal touchpoints. Your primary responsibility will be to provide in-depth product...

  • Senior Client Success Consultant

    2 weeks ago

    Hoffman Estates, Illinois, United States CDK Global Full time

    CDK Global - Customer Success ConsultantCDK Global is on the lookout for a Customer Success Consultant to enhance their operations. In this position, you will collaborate closely with the Customer Success Management team to deliver outstanding service to clients with minimal touchpoints. Your role will involve providing product-specific knowledge to assist...

  • Adult Student Success Navigator

    2 weeks ago

    Hoffman Estates, Illinois, United States InsideHigherEd Full time

    Overview Harper College seeks a dedicated and experienced Adult Career Transitions Navigator to guide underrepresented adult students through their educational journey. This role is crucial in ensuring these students have the support they need to navigate college processes, access resources, and ultimately achieve their academic and career...

  • Customer Service Representative

    2 days ago

    Hoffman Estates, Illinois, United States Savers | Value Village Full time

    About UsSavers | Value Village is a leading thrift operator with a mission to champion reuse and inspire a future where secondhand is second nature.Job SummaryWe are seeking a Customer Service Associate to create an awesome experience for our customers, donors, and team members. As a Customer Service Associate, you will be the face of our brand, providing...

  • Customer Service Representative

    5 days ago

    Hoffman Estates, Illinois, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Store Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key ResponsibilitiesProvide...

  • Safety and Compliance Manager

    2 weeks ago

    Hoffman Estates, Illinois, United States Sysco Full time

    About the RoleSysco is seeking a highly skilled Safety and Compliance Manager to join our team. As a key member of our organization, you will be responsible for leading the implementation of prevention-focused Environmental, Health and Safety (EHS) and security programs.Key ResponsibilitiesDevelop and execute an OpCo-specific strategy that supports Sysco's...

  • Project Manager

    7 days ago

    Hoffman Estates, Illinois, United States ISOFTTEK SOLUTIONS INC Full time

    Job Summary:ISOFTTEK SOLUTIONS INC is seeking a highly skilled Project Engineer to lead and manage engineering projects from initiation to completion. The successful candidate will be responsible for organizing and controlling project elements, ensuring timely delivery, and maintaining high-quality standards.Key Responsibilities:Project Planning and...

  • Senior Pet Counselor/Shift Manager

    4 days ago

    Hoffman Estates, Illinois, United States Petland and Aquarium Adventure Full time

    Job SummaryPetland and Aquarium Adventure is seeking a confident and experienced individual to join our team as a Senior Pet Counselor/Shift Manager. This role is responsible for supervising staff, ensuring the care and well-being of all animals, and providing exceptional customer service.Key Responsibilities:Supervise and train staff to maintain a clean,...

  • Customer Support Specialist

    2 weeks ago

    Hoffman Estates, Illinois, United States Mosquito Hunters Full time

    Position Overview:As a vital part of our organization, our Client Service Representatives play a crucial role in ensuring exceptional service delivery. They are tasked with:Effective Communication: Engaging seamlessly with clients and our sales center.Customer Interaction: Addressing inquiries related to customer service and sales through calls, emails, and...

  • Customer Service Representative

    5 days ago

    Hoffman Estates, Illinois, United States The Salvation Army Full time

    The Salvation Army is seeking a highly skilled and professional Receptionist to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service to our guests and callers.Key Responsibilities:Answer and/or transfer all incoming calls in a timely and professional manner.Provide general information and...

  • Customer Service Representative

    5 days ago

    Hoffman Estates, Illinois, United States Brad Sutter - State Farm Agent Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Brad Sutter - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Support: Provide prompt and professional assistance to...

  • District Parts and Service Manager

    1 week ago

    Hoffman Estates, Illinois, United States American Honda Motor Full time

    Job SummaryWe are seeking a highly skilled and experienced District Parts and Service Manager to join our team at American Honda Motor Company. The successful candidate will be responsible for providing dealer consulting and support to improve the Service customer experience and maintain dealer profitability.Key ResponsibilitiesAct as the liaison between...

  • Part Time Sales Associate

    3 days ago

    Hoffman Estates, Illinois, United States The Tile Shop, Inc. Full time

    Job SummaryThe Tile Shop, Inc. is seeking a highly motivated and customer-focused Part Time Sales Associate to join our team. As a Sales Representative, you will be responsible for providing exceptional customer service and building lasting relationships with our clients.Key Responsibilities:Work closely with Interior Designers, Home Owners, and Trade...

  • Part Time Sales Associate

    5 days ago

    Hoffman Estates, Illinois, United States The Tile Shop Full time

    Job OverviewThe Tile Shop is seeking a highly motivated and customer-focused Part Time Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth in our showroom.Key ResponsibilitiesWork closely with interior designers, homeowners, and trade professionals to...

  • Finance Management Supervisor

    2 weeks ago

    Hoffman Estates, Illinois, United States The Salvation Army USA Central Territory Full time

    Are you ready to leverage your expertise to create a meaningful impact? The Salvation Army Central Territory Headquarters is looking for a dedicated and skilled individual to join our Trade Central Department as a Financial Operations Supervisor. The Salvation Army stands as one of the largest charitable organizations in the United States, grounded in...

  • District Parts and Service Manager

    3 days ago

    Hoffman Estates, Illinois, United States American Honda Motor Full time

    Job SummaryWe are seeking a highly skilled and experienced District Parts and Service Manager to join our team at American Honda Motor Company. The successful candidate will be responsible for providing dealer consulting and support to improve the Service customer experience and maintain dealer profitability.Key ResponsibilitiesAct as the liaison between...

  • Accounts Management Lead

    2 weeks ago

    Hoffman Estates, Illinois, United States The Salvation Army USA Central Territory Full time

    Are you ready to leverage your expertise to create a meaningful impact? The Salvation Army Central Territory Headquarters is looking for a dedicated and skilled individual to join our Trade Central Department as an Accounting Supervisor. The Salvation Army stands as one of the largest charitable organizations in the United States, driven by Biblical...

  • SAP Compliance and Reporting Manager

    2 weeks ago

    Hoffman Estates, Illinois, United States Fulcrum Global Technologies Full time

    Overview of the RolePosition Summary: The SAP Compliance and Reporting Manager is essential in maintaining adherence to regulatory standards while enhancing solutions within SAP S/4HANA systems and related e-invoicing platforms. This role demands a deep understanding of regulatory frameworks, SAP S/4HANA configurations, and the architecture of e-invoicing...