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Senior Client Success Advisor

2 months ago

Hoffman Estates, Illinois, United States CDK Global Full time

CDK Global - Customer Success Consultant

CDK Global is on the lookout for a Customer Success Consultant to enhance their operations. In this position, you will collaborate closely with the Customer Success Management team to deliver outstanding service to clients with minimal touchpoints. Your primary responsibility will be to provide product-specific knowledge to assist clients in optimizing their utilization of CDK products.

Key Responsibilities:

  • Build and maintain robust relationships with clients and the Customer Success Management team
  • Engage in discussions and showcase the functionality of CDK products
  • Offer strategic guidance to clients to help them meet industry benchmarks
  • Conduct training sessions and consultations for clients
  • Raise issues to Customer Care when necessary
  • Participate in webinars and professional development opportunities
  • Document client interactions and improvements
  • Solicit feedback and maintain a positive demeanor

Required Qualifications:

  • Exceptional communication abilities
  • Strong customer service orientation
  • Proficient in engaging with various stakeholders
  • Organizational skills and effective time management
  • Experience in dealership operations is advantageous

Education and Experience:

  • Associate's Degree or equivalent professional experience
  • A minimum of 3 years of relevant experience

Preferred Qualifications:

  • Familiarity with CDK's solutions and service offerings
  • Knowledge of the automotive industry is a plus
  • BA/BS degree is preferred

Compensation:

$65,000.00 - $80,000.00

CDK Global provides competitive compensation packages, including benefits such as Medical, Dental, Vision, Paid Time Off, 401K Matching, and Tuition Reimbursement.