Airport Support Specialist
1 week ago
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Swissport International AG. As a key member of our airport operations, you will be responsible for delivering exceptional customer service to passengers at all stages of their journey.
Key Responsibilities
- Document Verification: Inspect and verify passenger documentation to ensure compliance with regulatory requirements.
- Boarding Pass Issuance: Issue boarding passes and provide assistance to passengers affected by flight disruptions.
- Baggage Processing: Manage passenger baggage processing and fee calculation to ensure seamless travel experiences.
- Special Needs Support: Assist passengers with special needs through arrival and check-in processes, providing personalized support and care.
- Public Address Announcements: Make public address announcements to keep passengers informed and assist Ramp Service Agents as needed.
- Security Compliance: Comply with all security requirements and company policies to maintain a safe and secure environment.
- Equipment Operation: Operate equipment and produce all required documentation to ensure efficient airport operations.
- Additional Duties: Perform other duties as assigned to support the smooth operation of our airport services.
Requirements
- Education: High School diploma or equivalent.
- Experience: Relevant work experience in customer service, preferably in an airport or travel-related environment.
- Language Skills: Excellent communication skills in English (or country-specific language), with desirable additional languages.
- Personal Qualities: Self-motivated, detail-oriented, and committed to continuous improvement.
- Work Environment: Willingness to work in various weather conditions and adapt to changing airport environments.
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