Guest Services Associate/Front Desk Agent

5 days ago


New York, New York, United States Travel + Leisure Full time

Job Summary:

We are seeking a highly skilled Guest Services Associate to join our team at the Worldmark Balboa Resort. As a Guest Services Associate, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide warm welcomes to guests from around the world, making them feel valued and appreciated.
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and nearby attractions.
  • Process cash and credit card transactions strictly following established procedures.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes.
  • Respond to guest inquiries and concerns as quickly and completely as possible.

Requirements:

  • Professional appearance and a positive, can-do attitude.
  • Excellent communication skills with the ability to read, write and understand English.
  • Ability to solve problems with minimal supervision.
  • Basic math skills and knowledge of proper cash handling procedures.
  • Ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and organization skills.
  • Basic computer and office skills.

Benefits:

  • Medical, dental, and vision insurance.
  • Flexible spending accounts.
  • Life and accident coverage.
  • Disability insurance.
  • 401(k) with employer match.
  • Legal and identity theft plan.
  • Voluntary income protection benefits.
  • Wellness program.
  • Employee Assistance Program.

Compensation:

The hourly rate for this role is $18.00.


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