Front Desk Associate

6 days ago


New York, New York, United States Stonebridge Companies Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Stonebridge Companies. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Operate the front desk with efficiency and accuracy, handling guest check-ins, check-outs, and room assignments.
  • Manage guest registration, including processing payments, handling room keys, and resolving any issues that may arise.
  • Provide exceptional customer service, responding to guest inquiries, and resolving any concerns in a timely and professional manner.
  • Maintain accurate records, including guest information, room assignments, and payment details.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operations.
  • Stay up-to-date on hotel policies, procedures, and promotions to provide guests with accurate information.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • High school diploma or equivalent required; one year of experience in a customer-facing role preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic computer skills, including proficiency in hotel management systems.
  • Availability to work a variety of shifts, including weekends and holidays.
Working Conditions

The Guest Service Agent will work in a fast-paced, dynamic environment, with frequent interactions with guests and colleagues. The role requires standing for long periods, using a computer, and lifting up to 15 pounds.

Stonebridge Companies is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.


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