Data Enablement Manager III

2 weeks ago

Vancouver, Washington, United States ZoomInfo Technologies LLC Full time
About the Role

We are seeking a highly skilled Data Enablement Manager III to join our team at ZoomInfo Technologies LLC. As a key member of our Data Enablement organization, you will play a critical role in ensuring the accuracy and quality of our foundational data.

Key Responsibilities:

  • Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo's foundational data
  • Provide internal support & guidance for Go-To-Market team members as they surface feedback about our Data product from customers
  • Effectively triage and manage escalations to the broader Data & Engineering teams when new issues are surfaced
  • Answer questions for team members who engage the Data Enablement team with the help of supporting documentation and insight from Data teams
  • Review and update written materials as needed
  • Write and share customer-facing explanations for our Go-To-Market team about our data and products
  • Perform complex data analysis to answer questions and solve problems
  • Document solutions, best practices and other useful information to better enable our internal Go-To-Market team members
  • Ask probing questions to assess the truth of customer statements
  • Explore new and challenging concepts and retain important insights
  • Relay technical information clearly and effectively to a novice audience
  • Identify trends & patterns in support of our team's effort to educate customers about our data

Requirements:

  • Bachelor's degree required and 2-3 years of equivalent work experience in a data-focused SaaS organization
  • Excellent organizational, written and oral communication skills
  • Advanced proficiency with Excel/Google Sheets for data management & analysis (Pivot tables, advanced formulas)
  • Proficiency with SQL and query writing
  • Strong attention to detail, ability to navigate ambiguity
  • Ability to communicate technical problems and solutions effectively to non-technical audiences
  • Proven ability to multi-task and successfully manage multiple priorities simultaneously
  • Ability to evaluate, troubleshoot, and follow up on customer issues, as well as replicate and document for further escalation with urgency
  • Desire to help others address complicated challenges and operate as a self-driven problem solver
  • Ability to learn and understand complex technical infrastructure
  • Excellent customer service skills and the ability to be empathetic, accurate, compassionate, patient, responsive, resourceful, and conscientious
  • Experience using ZoomInfo products, especially ZoomInfo for Sales
  • Experience with scripting languages such as Python
  • Experience with data analysis and visualization tools (Snowflake, Tableau, BigQuery, DataDog)
  • Experience with LLMs like OpenAI's GPT, Google's BERT, or similar models
  • Familiarity with prompt engineering techniques for optimizing LLM responses
  • Experience with Customer Service and/or ticket management softwares (e.g. ZenDesk, ServiceNow, Salesforce Service Cloud, Jira)
  • Experience working with sales, marketing, and recruiting professionals in a supporting capacity

What We Offer:

  • Comprehensive benefits package
  • Holistic mind, body and lifestyle programs designed for overall well-being
  • Opportunity to work with a talented team of professionals
  • Chance to make a meaningful impact on our customers' experience

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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