Data Enablement Manager III

4 weeks ago

Vancouver, Washington, United States ZoomInfo Technologies LLC Full time
About the Role

At ZoomInfo, we're looking for a skilled Data Enablement Manager III to join our team. As a key member of our Data Enablement organization, you'll play a critical role in ensuring the quality and accuracy of our core data. Your primary responsibility will be to receive and analyze feedback from internal teams and clients, identifying areas for improvement and implementing solutions to enhance our data ecosystem.

Key Responsibilities

Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo's foundational data
Provide internal support & guidance for Go-To-Market team members as they surface feedback about our Data product from customers
Effectively triage and manage escalations to the broader Data & Engineering teams when new issues are surfaced
Answer questions for team members who engage the Data Enablement team with the help of supporting documentation and insight from Data teams
Review and update written materials as needed
Write and share customer-facing explanations for our Go-To-Market team about our data and products
Perform complex data analysis to answer questions and solve problems
Document solutions, best practices and other useful information to better enable our internal Go-To-Market team members
Ask probing questions to assess the truth of customer statements
Explore new and challenging concepts and retain important insights
Relay technical information clearly and effectively to a novice audience
Identify trends & patterns in support of our team's effort to educate customers about our data

Requirements

Bachelor's degree required and 2-3 years of equivalent work experience in a data-focused SaaS organization
Excellent organizational, written and oral communication skills
Advanced proficiency with Excel/Google Sheets for data management & analysis (Pivot tables, advanced formulas)
Proficiency with SQL and query writing
Strong attention to detail, ability to navigate ambiguity
Ability to communicate technical problems and solutions effectively to non-technical audiences
Proven ability to multi-task and successfully manage multiple priorities simultaneously
Ability to evaluate, troubleshoot, and follow up on customer issues, as well as replicate and document for further escalation with urgency
Desire to help others address complicated challenges and operate as a self-driven problem solver
Ability to learn and understand complex technical infrastructure
Excellent customer service skills and the ability to be empathetic, accurate, compassionate, patient, responsive, resourceful, and conscientious
Experience using ZoomInfo products, especially ZoomInfo for Sales
Experience with scripting languages such as Python
Experience with data analysis and visualization tools (Snowflake, Tableau, BigQuery, DataDog)
Experience with LLMs like OpenAI's GPT, Google's BERT, or similar models
Familiarity with prompt engineering techniques for optimizing LLM responses
Experience with Customer Service and/or ticket management softwares (e.g. ZenDesk, ServiceNow, Salesforce Service Cloud, Jira)
Experience working with sales, marketing, and recruiting professionals in a supporting capacity

About ZoomInfo

ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams - all in one platform.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.

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