Healthcare Patient Support Specialist

2 weeks ago


Silver Spring, Maryland, United States Mary's Center Full time
Position Overview

A Healthcare Patient Support Specialist plays an essential role at Mary's Center by serving as the primary point of contact for patients and visitors, ensuring a welcoming and efficient environment.

Bilingual Skills Preferred

As a vital member of the team, the specialist is responsible for:

  • Welcoming patients, visitors, and others to the facility.
  • Creating a positive and professional atmosphere by demonstrating exemplary conduct.
  • Communicating essential information to patients and the healthcare team.
  • Upholding confidentiality and adhering to HIPAA regulations.
  • Collaborating with the clinical team to enhance quality and health outcomes.
  • Coordinating care and services for patients.
  • Engaging with external healthcare providers, specialists, and hospital services.
  • Enrolling patients into the care management system.
  • Gathering socio-demographic data for effective population health management.
  • Participating in patient education initiatives and projects.
  • Collecting and monitoring data necessary for patient care and health outcome assessments.
  • Implementing clinical surveys and questionnaires to prepare for patient care.
  • Evaluating care affordability and assisting with insurance or discount program enrollments.
  • Maintaining and organizing patient records for clinical and public health purposes.
  • Coordinating public health information transfer with state health departments, including reportable infections and vaccinations.
  • Facilitating the exchange of clinical information with other healthcare providers through regional health information systems.
Work Environment

The role primarily takes place in a standard office setting characterized by a moderate noise level. The specialist may encounter varying temperatures and humidity levels due to external weather conditions.

Qualifications

The ideal candidate will possess:

  • A minimum of a High School Diploma or GED equivalent.
  • Previous experience in a medical office setting is preferred.
Physical Requirements

Regular activities include sitting, reaching, walking, stooping, kneeling, and lifting objects up to twenty-five (25) pounds.



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