Healthcare Patient Support Specialist
2 weeks ago
A Healthcare Patient Support Specialist plays an essential role at Mary's Center by serving as the primary point of contact for patients and visitors, ensuring a welcoming and efficient environment.
Bilingual Skills PreferredAs a vital member of the team, the specialist is responsible for:
- Welcoming patients, visitors, and others to the facility.
- Creating a positive and professional atmosphere by demonstrating exemplary conduct.
- Communicating essential information to patients and the healthcare team.
- Upholding confidentiality and adhering to HIPAA regulations.
- Collaborating with the clinical team to enhance quality and health outcomes.
- Coordinating care and services for patients.
- Engaging with external healthcare providers, specialists, and hospital services.
- Enrolling patients into the care management system.
- Gathering socio-demographic data for effective population health management.
- Participating in patient education initiatives and projects.
- Collecting and monitoring data necessary for patient care and health outcome assessments.
- Implementing clinical surveys and questionnaires to prepare for patient care.
- Evaluating care affordability and assisting with insurance or discount program enrollments.
- Maintaining and organizing patient records for clinical and public health purposes.
- Coordinating public health information transfer with state health departments, including reportable infections and vaccinations.
- Facilitating the exchange of clinical information with other healthcare providers through regional health information systems.
The role primarily takes place in a standard office setting characterized by a moderate noise level. The specialist may encounter varying temperatures and humidity levels due to external weather conditions.
QualificationsThe ideal candidate will possess:
- A minimum of a High School Diploma or GED equivalent.
- Previous experience in a medical office setting is preferred.
Regular activities include sitting, reaching, walking, stooping, kneeling, and lifting objects up to twenty-five (25) pounds.
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