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Advanced Technical Support Specialist

2 months ago


Silver Spring, Maryland, United States Stem IT Full time

A leading technology solutions provider is transforming the landscape of digital services. Their innovative approach to IT support enables organizations to enhance operational efficiency. They are seeking Advanced Technical Support Specialists with a minimum of 4 years of experience to contribute to their mission.

This hybrid role involves collaborating with a team of IT professionals to deliver internal and user support. Responsibilities include evaluating and testing emerging technologies, installing and configuring software applications, addressing and resolving security issues, and much more. There are ample opportunities for professional development within this organization, recognized for its rapid growth.

Essential Skills and Experience

  • Bachelor's Degree or equivalent experience
  • Experience in a Tier 3 Support role
  • Proficiency with Windows Desktop Operating Systems
  • Expertise in supporting desktop, laptop, and mobile hardware
  • Networking knowledge, including DHCP and DNS
  • Strong problem-solving and research skills
  • Ability to analyze trends in issue reporting
  • Provide high-level technical support to the service desk team

Benefits and Perks

  • Comprehensive medical, dental, and vision insurance
  • 401K plan with company matching
  • Flexible paid time off and sick leave
  • Paid parental leave
  • Company-sponsored life insurance
  • Short-term and long-term disability insurance
  • Pet insurance options
  • Optional healthcare and dependent care FSA accounts
  • & more