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IT Support Specialist

2 months ago

Silver Spring, Maryland, United States Book A Repair Today Full time
Job Overview

Position Summary:

The IT Support Specialist is tasked with the setup, upkeep, and troubleshooting of computer systems, hardware, and software within the organization. This role requires addressing technical challenges, assisting end-users, and ensuring the efficient functioning of IT systems.

Primary Responsibilities:

  • Technical Support:
    • Install, configure, and maintain computer hardware and software.
    • Conduct regular updates and patches for software applications and operating systems.
    • Diagnose and resolve hardware and software issues in a timely manner.
  • Network Assistance:
    • Help with the installation, maintenance, and troubleshooting of network hardware and software.
    • Monitor network performance and security measures.
    • Address network connectivity problems to ensure optimal operation of network resources.
  • User Assistance:
    • Provide technical support to users through various communication channels.
    • Identify and resolve user-related issues concerning computer systems, applications, and network access.
    • Facilitate training sessions and develop documentation to assist users in understanding IT systems and protocols.
  • System Oversight:
    • Conduct regular backups to maintain data integrity.
    • Monitor system performance and implement necessary upgrades or repairs.
    • Manage inventory of IT equipment and software licenses.
  • Security Measures:
    • Implement and uphold security protocols to protect organizational data.
    • Monitor for potential security threats and respond to incidents as required.
    • Assist in managing user accounts and permissions.
  • Documentation and Reporting:
    • Keep accurate records of system configurations, updates, and repairs.
    • Prepare reports on system performance, user issues, and security incidents.
    • Document troubleshooting processes and solutions for future reference.

Qualifications:

  • Education:
    • Associate's degree in Information Technology, Computer Science, or a related field (Bachelor's degree preferred).
    • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are advantageous.
  • Experience:
    • Prior experience in a computer support or IT technician role is preferred.
    • Hands-on experience with various operating systems (Windows, macOS, Linux) and hardware components.
  • Skills:
    • Strong problem-solving and analytical abilities.
    • Excellent communication and interpersonal skills.
    • Ability to work independently and manage multiple tasks effectively.
    • Familiarity with networking concepts and troubleshooting techniques.
  • Technical Knowledge:
    • Proficiency in diagnosing and repairing computer hardware issues.
    • Understanding of software installation, configuration, and troubleshooting.
    • Knowledge of network protocols and configurations.