Customer Service Engineer

5 days ago


Newark, Delaware, United States SPHERE Technology Solutions Full time
Key Responsibilities

The Customer Service Engineer will be the primary technical resource for customer inquiries and service-related escalations. Key responsibilities include diagnosing and troubleshooting technical issues, communicating with customers based on SLAs, and maintaining up-to-date knowledge of products and services. Additionally, the engineer will utilize the appropriate escalation process as needed, working closely with product, customer success, and implementation teams to define and support corrective action plans.



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