Customer Service and Sales Associate Specialist

7 days ago


Newark, Delaware, United States Hertz Full time

We are seeking a highly skilled Customer Service and Sales Associate to join our team at Hertz. This is a full-time position that requires open availability to work days, nights, weekends, and holidays based on the demands of the business.

Job Summary:

This role involves providing exceptional customer service and sales experience to our clients while working in a fast-paced environment. As a Customer Service and Sales Associate, you will be responsible for handling customer inquiries, resolving issues, and upselling our services.

Key Responsibilities:

  • Provide 100% customer focus and respond to customer inquiries in a timely and professional manner.
  • Meet or exceed sales targets through effective upselling and cross-selling techniques.
  • Handle customer complaints and issues in a fair and transparent manner.
  • Work collaboratively with other teams to achieve business objectives.
  • Maintain accurate records and reports as required.

Requirements:

  • High school diploma or equivalent required.
  • Minimum 2 years of customer service experience.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and analytical skills.
  • Ability to work flexible hours including evenings, weekends, and holidays.

Preferred Qualifications:

  • Experience in dealing directly with customers.
  • 4+ years of customer service experience with 2+ years of sales experience.

Physical Requirements:

The successful candidate must possess all auditory, speaking, and communicating capabilities necessary to complete the responsibilities detailed above.

Compensation and Benefits:

We offer a competitive salary of $16.25/hour plus eligible bonus incentives. Our comprehensive benefits package includes health insurance, retirement savings plan, paid time off, and opportunities for career advancement.


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