Customer Service and Sales Associate Specialist
7 days ago
We are seeking a highly skilled Customer Service and Sales Associate to join our team at Hertz. This is a full-time position that requires open availability to work days, nights, weekends, and holidays based on the demands of the business.
Job Summary:
This role involves providing exceptional customer service and sales experience to our clients while working in a fast-paced environment. As a Customer Service and Sales Associate, you will be responsible for handling customer inquiries, resolving issues, and upselling our services.
Key Responsibilities:
- Provide 100% customer focus and respond to customer inquiries in a timely and professional manner.
- Meet or exceed sales targets through effective upselling and cross-selling techniques.
- Handle customer complaints and issues in a fair and transparent manner.
- Work collaboratively with other teams to achieve business objectives.
- Maintain accurate records and reports as required.
Requirements:
- High school diploma or equivalent required.
- Minimum 2 years of customer service experience.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong communication and interpersonal skills.
- Excellent problem-solving and analytical skills.
- Ability to work flexible hours including evenings, weekends, and holidays.
Preferred Qualifications:
- Experience in dealing directly with customers.
- 4+ years of customer service experience with 2+ years of sales experience.
Physical Requirements:
The successful candidate must possess all auditory, speaking, and communicating capabilities necessary to complete the responsibilities detailed above.
Compensation and Benefits:
We offer a competitive salary of $16.25/hour plus eligible bonus incentives. Our comprehensive benefits package includes health insurance, retirement savings plan, paid time off, and opportunities for career advancement.
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