Senior Technical Service Expert
2 days ago
At DuPont, we strive to deliver innovative solutions that improve people's lives. In this exciting opportunity, you will play a vital role in our Chemical Mechanical Planarization Technology (CMPT) organization as a Senior Technical Service Expert.
As a key member of our team, you will be responsible for providing technical service to our customers, resolving complex issues, and identifying opportunities for process improvement. You will work closely with global internal teams, including R&D, Manufacturing Operations, Engineering Technology, Sales, and Marketing, to ensure seamless execution of our business goals.
Key Responsibilities:
* Provide technical service to customers, including root cause identification, data analysis, and solution development
* Work with global Product Quality Engineering (PQE) team to resolve complaints and requests from assigned customers
* Identify and improve overall process of complaint and request handling for global CMPT
Requirements:
* Bachelor's degree in Chemical Engineering, Material Science, or related field
* 5-10 years of experience in product quality, process engineering, manufacturing, or related functions
* Hands-on experience with statistical process control methods and design of experiments
* Experience with customer complaint/request handling, including 8D, RCI, and CAPA
Preferred Qualifications:
* Experience in the semiconductor industry
* Advanced degree in Chemical Engineering, Material Science, or related field
* Experience as a team leader or 6 Sigma project leader
If you are a motivated and results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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