E-Commerce Customer Service Liaison
5 days ago
We are a dynamic e-commerce furniture company with a presence in the Newark, NJ area. Our mission is to provide exceptional customer service and ensure seamless transactions.
Estimated Salary: $45,000 - $60,000 per yearAs an E-Commerce Customer Service Liaison at Futonland, you will play a vital role in assisting customers throughout their buying journey. Your primary responsibilities will include:
- Responding to customer inquiries via phone, chat, and email regarding orders and issues.
- Creating new orders using our point-of-sale system.
- Verifying and qualifying new orders.
- Tracking and following up on orders.
- Working with leads using Zendesk.
- Resolving claims and addressing customer concerns.
To excel in this role, you will require strong self-direction, initiative, and interpersonal skills. Proficiency in Google Suite and Microsoft Office is also essential. If you have experience in e-commerce sales and furniture sales, that would be a significant plus.
Futonland offers a range of benefits, including competitive compensation, opportunities for growth and development, and a dynamic work environment.
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Newark, Delaware, United States Futonland Full timeAbout the JobFutonland is seeking a skilled and customer-focused E-Commerce Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Job DescriptionCustomer Support: Assist customers in making purchases, answer questions regarding...
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