Servicing Customer Service Associate

3 weeks ago


Newark, Delaware, United States PrideStaff Full time
Job Description:

PrideStaff is seeking a highly motivated individual to fill the position of Launch Servicing Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service to borrowers by answering inbound calls, resolving issues, and ensuring compliance with regulatory requirements.

Key Responsibilities:

  1. Provide prompt and professional service to borrowers via phone calls.
  2. Respond to borrower inquiries and resolve issues in a timely and effective manner.
  3. Maintain accurate records of customer interactions and activities.
  4. Ensure adherence to company policies, procedures, and regulatory requirements.
  5. Collaborate with internal teams to achieve business objectives.

Requirements:

  • 2+ years call center customer service experience; consumer finance background is an asset.


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