Operations Manager

6 days ago


Reno, Nevada, United States The Source NV Full time
Job Summary

The Operations Manager at The Source NV is responsible for driving total store results and providing leadership that drives sales and profit growth. This role requires a strong understanding of operations management, customer service, and team leadership.

Key Responsibilities
  • Deliver a best-in-class customer experience that builds loyalty and enables consistent sales and profit growth
  • Foster a customer-centric culture and serve on the Sales Leadership Team
  • Optimize labor planning and review cash audits
  • Execute packaging inventory, supply orders, and damages to standard
  • Update and manage team member common areas and ensure compliance with standard operating procedures
  • Own partnering with Asset Protection to reduce shrink and own the physical inventory process
  • Maximize sales potential by spending time on the sales floor and demonstrate excellent session lead behaviors
  • Support, model, and enhance all selling and sales support behaviors
  • Lead and delegate the execution of company initiatives and plan for consistent communication to all positions
  • Accountable for payroll budget, target wage rate, and other controllable expenses
  • Conduct team member observations and provide feedback and coaching
  • Ensure housekeeping and maintenance of the total store and create a safe working environment
  • Build a high-performance team by attracting, recruiting, and hiring qualified team members and owning the talent management lifecycle
  • Coach direct reports to leverage the talent lifecycle and ensure quality onboarding of team members
  • Build team member connectivity and manage team member relations
  • Partner with the General Manager to establish clear performance goals and objectives
Requirements
  • Proven ability to effectively delegate, follow up, and communicate with all levels of the organization
  • Demonstrates ability to manage complex and competing priorities with time management and organizational skills
  • Demonstrates ability to assess talent, coach, develop, and manage performance
  • Schedule flexibility to include evenings and weekends
  • Associates Degree or equivalent job experience (Bachelors degree preferred)
  • 3+ years as an individual contributor in a retail environment
  • Minimum of 1-year experience in a lead role
  • Experience as an Assistant General Manager in retail management preferred
  • Knowledge and understanding of the medicine, specifically, must have the knowledge of various strains, genetics, THC content, and all relevant terminology
  • Must be 21 or over
  • Cannabis retail management experience preferred
  • Must pass any and all required background checks
  • Must possess current state cannabis worker license or permit (if applicable)
  • Must have own vehicle, full insurance, and a clean driving record

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