Premium Operations Manager

2 weeks ago


Reno, Nevada, United States Compass Group Careers Full time
Job Overview

Position: Premium Operations Manager

Compass Group Careers is a leader in the hospitality sector, particularly within the sports and entertainment arena. We are seeking a Premium Operations Manager to lead our Premium division, which includes Suites, Clubs, and Restaurants. The successful candidate will possess extensive experience in operations management, emphasizing team development and maintaining high-quality service standards, ideally with a background in upscale dining.

Key Responsibilities

  • Oversee all facets of premium service operations
  • Recruit, train, and mentor team members to ensure adherence to established standards
  • Collaborate with venue leadership to enhance guest satisfaction and drive financial performance
  • Encourage engagement and teamwork within the premium division
  • Prepare for events to guarantee exceptional service delivery
  • Build and maintain relationships with frequent guests and suite patrons
  • Work alongside the culinary team to design exclusive menus for premium areas
  • Implement and manage the Suites Management System for the premium division
  • Ensure promotional materials are readily available to support premium offerings
  • Execute operational strategies for sponsored areas within the premium division
  • Manage cash handling procedures and inventory discrepancies
  • Adhere to Compass Group's core service standards
  • Conduct annual tastings for suite holders
  • Participate in planning meetings for upcoming events
  • Coordinate with other departments for inventory requisition
  • Review consumption metrics and adjust inventory levels accordingly
  • Ensure compliance with Payment Card Information regulations
  • Provide ongoing coaching and development for team members
  • Complete monthly financial assessments and strategic planning
  • Maintain cleanliness and operational readiness of all premium areas and equipment
  • Ensure compliance with Responsible Service of Alcohol guidelines
  • Conduct monthly safety training sessions for staff
  • Facilitate staff scheduling based on anticipated demand
  • Perform additional duties as assigned

Qualifications and Skills

  • At least 5 years of experience in food and beverage management
  • Bachelor's degree in hospitality management is preferred
  • Proficient in relevant software applications
  • Strong passion for the hospitality industry
  • Excellent interpersonal and stakeholder management abilities

About Compass Group
Compass Group is at the forefront of transforming the hospitality experience in sports and entertainment. We pride ourselves on our commitment to innovation and diversity. As a Premium Operations Manager with Compass Group, you will join a vibrant team dedicated to delivering unforgettable guest experiences.



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