Front Desk Representative

2 days ago

Madison, Wisconsin, United States Marcus Corporation Full time
Front Desk Agent Job Description

The Hilton Madison Monona Terrace is seeking a highly motivated and customer-focused individual to join our Front Desk team as a Front Desk Agent.

This role involves greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of their stay.

Key Responsibilities:

  • Check guests in and out of rooms
  • Provide accurate and appropriate information to guests and customers
  • Input and retrieve information routinely from computer systems
  • Make appropriate selections of rooms based on guests' needs
  • Respond to guest requests and handle guest issues or reports complaints to management
  • Remain calm and alert, especially during emergency and/or heavy hotel activity
  • Promptly answer telephone in a professional and clear manner
  • Input all information into computers to communicate guest requests and complaints
  • Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts
  • Answer guest questions regarding area or hotel, outlet information, and services
  • Greet and welcome guests as they arrive to the hotel
  • Assist with luggage storage as necessary
  • Cash handling accuracy, including responsibility for House Bank
  • Perform other duties as assigned

Requirements:

  • Ability to stand and move throughout the front office and continuously perform essential job functions
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing
  • Ability to access and accurately input information using a moderately complex computer system
  • Hearing and visual ability to observe and detect signs of emergency situations
  • High school diploma or equivalent required

Benefits:

  • Medical, dental, vision, and life insurance offered for eligible full-time associates following 30 days of employment
  • 401K available for eligible associates following 90 days of employment
  • PTO
  • Free meal per shift
  • Free employee parking
  • Discounts at Hilton Worldwide hotels and Marcus Hotels & Resorts
  • Discounted movie tickets
  • Ability to transfer within the company
  • Hilton-branded training
  • We are dedicated to the advancement, training, and education of our associates and support promotion from within Marcus Corporation
  • We are an equal opportunity, affirmative action, and drug-free work place
  • This employer participates in E-Verify

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