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Front Desk Representative

2 months ago

Madison, Wisconsin, United States Edgewater Full time
About Us

The Edgewater is a historic hotel located in the heart of downtown Madison, Wisconsin. We pride ourselves on providing exceptional customer service and creating memorable experiences for our guests.

Job Summary

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for ensuring a seamless check-in and check-out experience for our guests, making recommendations for dining and entertainment, and assisting with guest requests in a professional and welcoming manner.

Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and requests in a timely and professional manner.
  • Ensure a seamless check-in and check-out experience for guests, including processing payments and handling room assignments.
  • Make recommendations for dining and entertainment options to guests, based on their interests and preferences.
  • Assist guests with requests and issues, such as resolving room issues or providing information about hotel amenities.
  • Work collaboratively with other hotel staff to ensure a positive guest experience.
Requirements
  • Previous guest service experience, preferably in a hospitality role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • A caring and positive attitude, with a genuine interest in ensuring our guests have memorable experiences.
  • A team-oriented attitude and a detail-focused mind, with the ability to multitask and prioritize tasks effectively.
  • A flexible schedule to accommodate weekend and holiday availability.
What We Offer
  • A comprehensive benefit package, including medical, dental, and vision coverage, as well as paid time off and 401(k) contribution matching.
  • Flexible scheduling, including days, nights, and weekends.
  • Discounts to our on-site restaurants and spa services.
  • Opportunities for professional growth and development, with a focus on customer service and hospitality.
Why Work at Edgewater?

We are committed to creating a positive and inclusive work environment, where our employees feel valued and supported. We offer a range of benefits and perks, including flexible scheduling, comprehensive benefits, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.