Front Desk Associate
1 week ago
Front Desk Agent Position
We are seeking a highly skilled and friendly individual to join our Front Desk team at Hilton Madison Monona Terrace. As a Front Desk Agent, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.
Key Responsibilities:
- Check guests in and out of rooms efficiently and accurately
- Provide detailed information to guests regarding hotel amenities and services
- Handle guest requests and complaints in a professional and courteous manner
- Answer guest questions and resolve issues promptly
- Assist with luggage storage and handling
- Manage cash and credit transactions accurately
- Perform other duties as assigned by management
Requirements:
- Ability to stand and move throughout the front office for extended periods
- Effective communication skills in English
- Proficiency in computer systems and software
- Excellent hearing and visual abilities
- High school diploma or equivalent required
Benefits:
- Comprehensive medical, dental, and vision insurance
- 401K retirement plan with company match
- Paid time off and vacation days
- Free meal per shift and discounts on hotel stays
- Discounted movie tickets and other perks
- Opportunities for career advancement and professional growth
- Training and development programs to enhance skills and knowledge
We are committed to providing a safe and inclusive work environment and promoting equal opportunity for all employees.
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