Front Desk Associate

1 week ago


Madison, Wisconsin, United States Hilton Madison Monona Terrace Full time

Front Desk Agent Position

We are seeking a highly skilled and friendly individual to join our Front Desk team at Hilton Madison Monona Terrace. As a Front Desk Agent, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:

  • Check guests in and out of rooms efficiently and accurately
  • Provide detailed information to guests regarding hotel amenities and services
  • Handle guest requests and complaints in a professional and courteous manner
  • Answer guest questions and resolve issues promptly
  • Assist with luggage storage and handling
  • Manage cash and credit transactions accurately
  • Perform other duties as assigned by management

Requirements:

  • Ability to stand and move throughout the front office for extended periods
  • Effective communication skills in English
  • Proficiency in computer systems and software
  • Excellent hearing and visual abilities
  • High school diploma or equivalent required

Benefits:

  • Comprehensive medical, dental, and vision insurance
  • 401K retirement plan with company match
  • Paid time off and vacation days
  • Free meal per shift and discounts on hotel stays
  • Discounted movie tickets and other perks
  • Opportunities for career advancement and professional growth
  • Training and development programs to enhance skills and knowledge

We are committed to providing a safe and inclusive work environment and promoting equal opportunity for all employees.


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