Bilingual Customer Support Specialist
3 weeks ago
**Job Summary**
Sparkhound is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients via phone and other communication channels.
**Key Responsibilities:**
- Provide timely and accurate information to customers via phone and other communication channels
- Input data into our application system with high accuracy and attention to detail
- Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty
- Work collaboratively with internal teams to resolve customer issues and concerns
- Meet or exceed performance metrics and goals
**Requirements:**
- High school diploma or equivalent
- Excellent customer service skills or prior experience
- Polished phone etiquette, grammar, and solid computer data entry skills
- Strong attention to detail, time management, and decision-making skills
- Dependability and a proven track record of timely job attendance
**Preferred Qualifications:**
- Previous experience in a call center or customer service role
- Professional proficiency in the English language
**What We Offer:**
- Competitive pay and benefits package
- Open time off program
- Customizable health benefits
- An inclusive company culture that values diversity and employee well-being
**Equal Opportunity Employer:**
Sparkhound is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
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