Customer Support Specialist

2 weeks ago


Baton Rouge, Louisiana, United States NCR VOYIX Full time
About NCR VOYIX

NCR VOYIX Corporation is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

Job Summary

We are seeking a highly skilled Customer Engineer Representative I (CE I) to join our team. As a CE I, you will be responsible for providing exceptional customer service, resolving technical issues, and ensuring the smooth operation of our equipment. If you have a passion for problem-solving, excellent communication skills, and a strong work ethic, we encourage you to apply.

Key Responsibilities
  • Provide technical support to customers, resolving issues in a timely and professional manner
  • Perform routine maintenance and repairs on equipment, ensuring optimal performance and efficiency
  • Assist in site preparation, including installation of cable and staging of equipment
  • Maintain accurate records and inventory of NCR assets, including tools, software, and documentation
  • Collaborate with colleagues to ensure seamless delivery of customer services
Requirements
  • High School diploma or equivalent required; Associate's Degree preferred
  • Up to a year of related experience; previous experience in NCR or similar equipment a plus
  • Working knowledge of Microsoft Office Suite, Windows XP, and Windows 2000
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment, with flexibility to work nights, weekends, and overtime as needed
What We Offer

NCR VOYIX offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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