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Sales Account Manager
2 months ago
SOMACIS, Inc. – A Leading Global Manufacturer of Printed Circuit Boards for Over 50 Years
We are seeking dedicated Customer Service and Data Entry Representatives who are committed to delivering exceptional service to our Partners and Clients.
Key Responsibilities:
- Precisely input data into designated fields within various software applications
- Effectively communicate and collaborate across departments to assemble data packages
- Work alongside Customer Service and Sales teams on technical data, contract evaluations, etc.
- Ensure client satisfaction and deliver professional customer support
- Maintain and generate bookings, shipments, and commission documentation
- Handle claims and assist with RMAs following sales
- Organize and manage records and files
- Oversee and process order confirmations for clients
- Conduct order and data entry within ERP systems
- Provide daily assistance to Sales Managers and Account Managers
- Distribute shipping documentation and tracking details to the relevant parties
- Verify stock and allocation within the ERP system
- Support the Quotation Team in managing RFQs, data packages, and generating quotes
- Review and prepare pertinent reports
Required Skills and Qualifications:
- Minimum of 2 years in customer service and data entry roles
- Ability to thrive in a collaborative team environment
- Capability to acknowledge and resolve customer issues
- Strong time management, prioritization, and multitasking abilities
- Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
- Exhibit patience, empathy, and professionalism
- High level of accuracy and attention to detail
- Excellent written and verbal communication skills
- Typing speed of 50+ words per minute
- Familiarity with ERP systems (experience with SAP & Paradigm is advantageous)
- Experience in managing multiple accounts is a plus
Employee Benefits:
- Comprehensive Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Company Sponsored Life & AD&D Insurance
- Optional Voluntary Life, Long-Term Disability, Accident, Hospital Indemnity, & Critical Illness Insurance
- Health Savings Account (HSA) option
- Paid Time Off (PTO) Program
- Referral Incentive Program
- Education Reimbursement Opportunities
- 6 Company Holidays plus 3 additional floating holidays and incentive days
Applicants must possess U.S. Citizenship, Permanent Residency, Asylee, or Refugee Status.